yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

technical manager position as a team leader utilizing communication skills to educate and direct others on how to accomplish goals. experience and keen insight key to development of innovative solutions.

career profile

ø  over 12 years of intensive it, network and administrative experience.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-versed in application and asset migration.

ø  skilled in budgeting, problem solving and incident recovery & analysis.

ø  strong abilities in software troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

 

technology skills

hardware: inter-tel phone system, nec phone system, linksys wireless router, hp, dell latitude, inspiron laptops, powervault, hp proliant and power edge servers.

software/tools: exchange 2000/2003, sql 2000, veritas backup, office 2000/2003/2007, active directory 2003/2008, hp web administrator, nortel vpn, juniper vpn and routers, cisco router, citrix metaframe /jd edwards, vnc, pcanywhere, microsoft ghost, operating systems: windows 2000/xp, vista, ms server nt/ 2000/ 2000/2008,and novell 5.0

professional experience

petroleum wholesale, the woodlands, tx                                                                                   2008 - present

director of information technology

       manage staff of ten helpdesk, field support, network administration and administrative support employees.

       develop it infrastructure and establish relations with vendors.

       oversee expenditure of $1mm budget; recovered over $30,000 in contract defaults.

       manage delivery of help desk support to over 300 employees.

       successfully update juniper netscreen ss140.

       manage microsoft exchange server 2003, active directory, microsoft 2003 file server and

      hpux server running progress (business management software).

       effectively configure cisco 5505 routers.

       ship routers to sunmart locations for walk thru installation.

       administer lan/wan.

       provide issue resolution for nec phone system.

       build and maintain web site.

        install and administer sage abra hr and qqest time force software.

 

 

 

yyyyyy x. yyyyyy

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personal consulting, houston, tx                                                                                                    2007 - 2008

technology consultant

       supported small and medium-sized clients and established antivirus protection for servers and desktops.

       installed hp network, local printers, linksys routers, dhcp network, off-site backups and disaster recovery.

       administered active directory and helpdesk support.

       set up pop3 client for mail receipt.

       implemented off-site backup with a private company.

       repaired pc and server equipment.

       initiated disaster recovery plans.

marble slab creamery, houston, tx                                                                                                 2006 - 2007

information technology director

       converted network server from windows nt to windows 2000 and established exchange 2000.

       installed and maintained os system servers for 600 stores, daily backups and disaster recovery plans.

       established equipment purchasing accounts and coordinated with auditors on sarbanes-oxley compliance.

       recommended changes, maintained budget requirements, evaluated reporting tools and measurements.

       directed customer service activities, prepared operations reports and monitored system to identify problems.

       ensured integrity of infrastructure hardware and operating system software.

       setup a daily backups using symantec backup exec.

       maintained network utilizing active directory, dns, dhcp, tcp/ip, wins, and smtp.

       implemented effective disaster recovery plan.

       developed alliance with finance companies for store owners to purchase equipment.

       oversaw customer service operations and training.

 

veolia water, houston, tx                                                                                                               2000 - 2006

network engineer

       administered windows and exchange servers, phone system, printer server and device management.

       supported over 1,200 remote users, rebuilt desktops and laptops and established printer servers.

       defined requirements, coordinated system installation planning, oversaw network and managed budget.

       installed software, supported file servers, resolved technical problems and provided recommendations.

       directed expenditure of $120,000 annual budget.

       administered internal phone system, which were inter-tel and lucent.

       supported three remote location using vnc and pc anywhere.

       rebuilt dell desktops, laptops and servers.

       knowledgeable in migration of jdedwards and ibm as400 system.

 

prior background

have also been employed by knowledgebase marketing in capacity of pc engineer, building and repairing computers, setting up ftp sites, ensuring data recoverability, implementing os enhancements, resolving printing problems and installing software.

education

southwest texas state university, san marcos, tx

business management studies, 1986

 

north harris county college, houston, tx

business management studies, 1986