Management ~ Operations ~ Customer Service ~ Team Building
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Ø Offer numerous years of management experience in varied professional settings and industries, including government/military and retail operations
Ø Extensive background in recruiting, training, developing, and leading top-performing teams
Ø Strategically plan workflow and coordinate personnel to maximize use of resources and control labor costs while ensuring achievement of goals in compliance with policies, procedures and standards
Ø Motivating leader who capitalizes on opportunities to boost productivity by troubleshooting and resolving inefficiencies as well as introducing performance-based incentive programs
Ø Consistent commitment to delivering superior customer service and optimizing client satisfaction
Ø Strong administrative skills ranging from strategic project management and P&L to sales, activity, status, and performance reporting
Ø Experienced in determining, developing and implementing technology solutions to maximize operational performance; working knowledge of database and network administration
Ø Took advantage of opportunity to apply military training and background toward building dynamic leadership skills, high level of professional integrity and a strong work ethic
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Non-Commission Officer (NCO), U.S. Army Mobilization-Ft. McCoy, WI/Mosul, Iraq 2007-2008
Completed tour in support of Operation Iraqi Freedom; Held Military Secret Clearance
Applied sharp leadership skills toward effectively coordinating and supervising personnel in efficiently managing mail/postal operations, including incoming mail collection and outgoing mail inspection for transport/distribution to soldiers stationed worldwide; processed monthly personnel counseling report in support of performance evaluations
Thoroughly reviewed daily goals and provided senior personnel with routine status and performance reports used for goal setting, operational planning and decision making processes
Substantially enhanced operational efficiencies by effectively establishing, implementing and administering complex governmental data communications/management system networking US Postal Service from the US throughout Northern Iraq
Demonstrated strong logistical and strategic planning skills in effectively coordinating and directing monthly initiatives focused on the security of postal delivery throughout Northern Iraq
Spearheaded weekly meetings and reporting addressing weapons and ammo; entrusted with cash funds accountability
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Peter V. Lima iii Page 2 of 2
Professional Experience continued
Manager, Sleep Center-Slidell, LA 2002-2007
Maintained active employment status during Operation Iraqi Freedom tour
Profitably steered full-scope operations of high-volume retail outlet, from administrative and human resource operations through sales/customer service, advertising/marketing and purchasing; led store to achieve 20% sales growth
Actively recruited and hired new Sales Associates and conducted new hire training as well as ongoing team development programs
Efficiently coordinated and supervised Sales Management and Associate team members to maximize allocation and use of human resources while controlling labor costs
Proficiently reviewed detailed sales reports and applied findings toward identifying and addressing inefficiencies at both the individual and group level
Planned and facilitated sales meetings to set goals, communicate expectations, address problems, and motivate sales team
Created, launched and administered performance-based incentive/bonus program to promote positive employee relations, job satisfaction and high retention levels
Compiled and produced detailed weekly and monthly sales goal and performance reports for presentation to senior management
Collaborated in designing logo and developing innovative advertising media
Specialist, U.S. Army Mobilization-Ft. Hood TX/Baghdad, Iraq 2003-2005
Held multiple positions ranging from Force Protection and Convoy Security to Combat Life Saver and Light Wheel Mechanic, demonstrating versatility and adaptability, a talent for acquiring/applying new skills and knowledge and an enthusiasm for taking on new challenges and responsibilities
Tile Hand, G&A Tile-Kenner, LA 2000-2001
Ensured customer satisfaction by effectively planning, coordinating and facilitating tile work projects to meet critical deadlines and quality standards
Sales Clerk, Levi s Outlet-Slidell, LA 1999 - 2000
Provided superior customer service in identifying customer needs, offering recommendations, responding to inquiries, troubleshooting merchandise/service issues and processing sales transactions
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Business Major, University of New Orleans - New Orleans, LA; 2002
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SGT, United States Army Reserve
Volunteer, Hurricane Katrina Recovery Efforts
Hiring Agent Name
I have recently completed military service in support of Operation Iraqi Freedom, and am now eager to launch a progressive career where my broad Management experience will benefit your operations. To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, while a Non-Commission Officer with the U.S. Army, I successfully managed mail/postal operations throughout Northern Iraq. In this capacity, I effectively coordinated and led personnel in processing both incoming and outgoing mail; to maximize productivity, I successfully implemented and administered a complex government data management system networking U.S. Postal Service with Military Mail services. In this position, I also held administrative responsibilities including team performance evaluations and complex reporting to senior personnel. Prior to my recent tour of duty, I invested numerous years in retail management, where my responsibilities ranged from hiring, training and supervising sales/customer service teams to facilitating marketing/advertising, inventory control and purchasing. Through strategic, decisive leadership, I was able to increase sales revenue by 20% and boost bottom-line profitability. I excel in motivating employees and creating a collaborative teamwork environment instrumental to boosting staff productivity, morale and retention and place a strong focus on delivering superior customer service.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Peter V. Lima III
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Peter V. Lima III
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