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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
human resources profile
operational enhancement • strategic sales & marketing • customer service
persuasive and influential leader seeking to leverage solid human resources, management, and business expertise to actively support progressive organization s profitability and productivity objectives
staff recruitment & retention |
organizational development |
time management |
employee relations |
hr policies & procedures |
corporate culture |
onboarding/offboarding |
hr program/project management |
auditing & reporting |
training & development |
mediation & advocacy |
documentation & presentations |
performance management |
hris technologies |
compliance enforcement |
ø master of business administration-human resource management as well as master of health administration/education candidate.
ø member, society of human resources management (shrm).
ø consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of human resources functions.
ø effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority.
ø excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen .
ø reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.
ø proficiency in microsoft office (word, excel, powerpoint, outlook, access), ms works, and adobe
professional experience
assistant sales / visual manager 2005 to present
new york & company-atlanta, ga
assume full accountability for strategic oversight of all company-established training programs as well as onboard/offboard procedures for new hires and existing employees; process all related paperwork and orientation materials.
coach and mentor internal talent into influential roles through targeted feedback and support designed to foster optimal performance and long-term growth; ensure proper staffing levels.
identify and resolve all performance issues and policy violations in strict accordance with established company guidelines and eeo regulations.
execute key audits, including payroll and i-9 forms, while maintaining accurate records of all procedures for presentation to management.
cultivate open channels of communication between all levels of organization through written and verbal mediums.
exceed customer expectations by delivering superior service while concurrently achieving company goals for merchandise presentation and sales.
team member / customer service associate 1998 to 2007
kirkland s-buford, ga; 2006 to 2007
jc penney-pennsdale, pa; 1998 to 2005
represented company philosophy and goals in client-facing environment delivering optimal customer service while encouraging sales.
supported all merchandising efforts by processing and displaying products within various company departments, including all setup and breakdown activities.
therapeutic staff support 2003 to 2005
concern-lewisburg, pa
conceptualized and implemented targeted behavioral plans for seriously emotionally disturbed foster children ages 5 to 16 to avoid more restrictive services or out-of-home placements and to promote appropriate psychological growth.
observed, collected data, and recorded behaviors to properly determine course of action in terms of customized care plans.
education & academic achievements/affiliations
university of phoenix-phoenix, az
masters of health administration/education; on track for 2011 graduation
master of business administration, human resources management
bennett college-greensboro, nc
bachelor of arts in psychology
national dean s list
member, psi chi national honor society
member, pi gamma mu honor society
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