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Career Objective


Detailed results-oriented professional seeking challenging growth opportunity to contribute broad retail management and government experience toward Federal-level position

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Profile of Qualifications


Ø  Proven keen fiscal oversight and auditing skills, overseeing major retail superstore s Customer Service and Loss Prevention departments among other relative areas

Ø  Effective and skillful communicator able to produce superior customer relations

Ø  Demonstrate  exemplary leadership qualities; Able to efficiently train and develop high-performance teams, maximizing human resources

Ø  Strong project management experience with ability to perform multiple tasks in tight deadlines; Work cohesively across all departments, ensuring optimal operating efficiencies

Ø  Offer technology proficiencies in wide array of equipment, programs and systems

Ø  Enthusiastic team-oriented player with passion for community involvement; Received Certificate of Excellence for coordinating successful United Way of Central Ohio campaign

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Professional Experience


United States Postal Service, Columbus, OH                                                                   2006-Present

Customer Service Rep/Delivery Person


  Display outstanding day-to-day organizational skills, efficiently preparing, managing and delivering packages

  Exhibit excellent customer service skills, successfully promoting and growing postal products and services

  Maintain highest standards of privacy and security in handling mail/packages


Meijer Inc., Columbus, OH                                                                                                     2001-2007

Fashion Area Manager, 2005-2007


  Promoted to oversee five departments; Appropriately managed 10-plus employees, including hiring, training, scheduling and effectively handling conflict resolution

  Showed knack for increasing traffic and profitability by skillfully executing merchandise presentation strategies

  Prepared/assisted in inventory audits; Excelled at maintaining sufficient inventory control

  Achieved excellent customer service, thriving in dynamic, challenging environments





Systems Auditor, 2005


  Transferred into new department, auditing and reconciling product pricing and inventory levels for entire store; Produced daily departmental purchase reports

  Administered daily backup disks of store activities/sales; Regularly updated equipment

  Supported corporate IT department in diagnosing and correcting problems with variety of store equipment, including computers, cash registers, telephones and ovens


Clerical Assistant, 2004-2005


  Reported to store director; Recognized by Gov. Bob Taft and West Franklin Elementary in 2005 for representing company in volunteering tutoring/mentoring time at local school

  Entered weekly store audit reports; Managed corporate outreach to local charities

  Conducted regular personnel audits and employee background checks; Processed new hires and ensured proper time-clock interface

  Assisted corporate human resources department in managing workers compensation claims and addressing other payroll/benefits issues/questions


Loss Prevention Coordinator, 2003-2004


  Successfully trained/certified in Life, Safety and Loss Prevention

  Responsible for auditing cashiers, reconciling quality assurance reports and preventing inventory losses through thorough stock reports

  Directed customer and employee accident reports; Promoted strong store safety culture


Field Service Coordinator, 2001-2003


  Provided stellar customer service duties, earning Employee of the Month in 2003

  Supervised cash registers and daily conditioning; Trained at operating customer service desk, processing payroll checks, merchandise returns and selling money orders

  Disciplined lead cashier, efficient at managing 12-plus cashiers and customer complaints


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Columbus State Community College, Columbus, OH (Present)

General Equivalency Degree; 2003











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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging growth opportunity with a dynamic company and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, I offer extensive retail management skills and experience and a history in exceeding company goals and expectations. I am now eager to apply this results-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.


As an employee, you will find me to be someone who offers multi-dimensional talents, including highly effective communication and human resource management skills, proficiencies in auditing and merchandising to strong technological knowledge. As a supervisor, I m extremely effective in managing and motivating employees to ensure staff resources are being optimized at the highest of levels. I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.




Rachel Hogan



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