Versatile professional with solid experience in broad range of business operations eager to contribute talents toward supporting a dynamic organization in optimizing operational and financial performance
Ø Offer numerous years of experience in client-focused, service-oriented settings; demonstrated ability to efficiently adapt skills and acquire new knowledge to diverse industries, professions and environments.
Ø BS in Finance which included broad-scope business coursework.
Ø Excel in providing quality service to wide range of clients, with talent for identifying and responding to individual needs in facilitating services, generating sales and troubleshooting/resolving issues.
Ø Strong administrative and general office/clerical skills, with sharp understanding of effective business and management practices.
Ø Solid accounting background including periodic cash management, financial statement production, payables, cost control, budgeting, forecasting, and fiscal reporting.
Ø Motivating leader experienced in training, developing and supervising top-performing teams.
Ø Strategically prioritize, plan, coordinate, and manage workflow and projects to maximize productivity, efficiency and bottom-line profitability while maintaining high quality standards.
Ø Effectively build productive vendor relationships to contain costs, ensure quality products and maintain optimal inventory levels.
Ø Consistently ensure compliance with company policies, procedures, vision, and goals.
Shift Supervisor; Caribou Coffee/Starbucks - Suwanee, GA 2001-Present
Serve as Manager on Duty and actively support Store Manager in ensuring optimal operational performance levels.
Proactively train and supervise shift personnel in a high-volume environment, effectively promoting the delivery of quality customer service.
Proficiently manage multiple administrative activities including monitoring labor costs, reconciling and preparing daily cash deposits and ensuring accurate inventory levels.
Promptly address and resolve customer issues to maximize client retention and satisfaction.
Teller; Wachovia Bank 2007-2010
Effectively delivered quality customer service in managing banking transactions, traveling amongst 8 different branches to support operations.
Strategically expanded revenue channels by up-selling and cross-selling products and services.
Proficiently and accurately managed high volume of cash.
Merchandiser; Levy Home Entertainment C Alpharetta, GA 1999-2001
Steered retail merchandising initiatives for major corporation, with responsibility for effectively servicing key clientele including Target and Best Buy.
Strategically merchandised best-selling books to boost corporate sales performance as well as support clients in achieving their revenue goals.
Accountant, CID Technologies C Syracuse, NY
Industrial Engineer, Lockheed Martin/Martin Marietta Manned Space System C New Orleans, LA
BS, Finance C University of New Orleans
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