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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



dynamic professional eager to contribute management expertise, as well as strong personnel training skills, toward actively supporting an organization in maximizing performance.




  • respected manager offering solid and progressive experience in personnel training, business operations, payroll management, and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.


professional experience

the cheesecake factory                                                                                                          2002-2010
designated bakery trainer, 2004-2010
designated front desk trainer, 2004-2010
designated server trainer, 2004-2010
cashier, 2002-2004

  • sharp business acumen and experienced in managing broad scope of administrative operations, from sales tracking, customer service and hr to supply purchasing, inventory and accounting/finance.
  • actively collaborated with accounting in processing bills, tracking accounts payable and inputting credit card into computer.
  • cost-effectively managed purchasing and facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.
  • successfully steered all inventory tracking/control of new liquor, food and restaurant supply orders.
  • lead a broad range of training operations for new hires in the front desk, bakery and server departments, as well as test personnel on knowledge of food, recipes, and restaurant procedures.
  • effectively directed staff and actively collaborated in human resource operation functions such as front desk/ bakery schedules, providing guidance/mentoring and arranging meetings for over 300 employees.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


professional education

fairleigh dickinson university                                                                                                                        2008
bachelor of science, business management

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