yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
results-driven manager and recent mba graduate eager to contribute expertise in steering operations to optimal performance toward supporting the employer in achieving and surpassing goals.
ø offer progressive experience in operations, marketing, sales and human resources management.
ø successfully define strategies for capturing and growing lucrative markets through comprehensive research and analysis of market intelligence.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and prioritizing abilities.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
ø presidents club winner 2006
ø presidents club winner 2005
ø master s club winner 2004
masters of business administration - university of phoenix, phoenix, az, 2008
b.s. in business management - florida state university, tallahassee, fl, 1999
the sherwin williams company 1999-present
store manager, pensacola, fl (2003-present)
innovatively design, develop and launch targeted marketing strategies to meet and/or exceed sales goals.
contribute dynamic leadership skills in managing, training and motivating employees, playing an instrumental role in the development of top performing team members.
conduct comprehensive review and analysis of financial reports to define and implement strategic plans to optimize productivity, efficiency and performance.
successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
steer sales initiatives, account receivable process and inventory control systems, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.
operations manager, gulf breeze, fl (1999-2003)
strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting company needs.
applied advanced communication and interpersonal relation skills in managing, developing and communicating with sales staff.
created and established various promotional programs to boost performance.
ensured accurate inventory levels to proficiently utilize inventory control systems.
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