Dynamic leader with demonstrated success as an effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards. Especially astute at teaching others how to develop a client-centric attitude as well as designing and implementing efficiency programs to increase bottom line revenues.
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously.
Ø Effectively lead top-performing teams.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Outlook, and Word Perfect, Adobe Acrobat, Adobe Photoshop.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace cultural initiatives and lead process integration efforts throughout various departments.
Ø Increase information sharing between executives, middle management, and staff through strategic communication protocols.
Ø Proactively resolve account service issues and respond to customer inquiries promptly and effectively.
Ø Proactively educate customers on utilizing available access channels.
Ø Identify customer needs in order to effectively refer bank products and services.
Ø Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Ø Drive efforts to identify and implement service behaviors designed to improve overall customer experience.
Ø Provide support regarding sales and service activities by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
Senior Executive Assistant to President/Vice President/CFO, JP Morgan FCS Corp. 2002-Present
Successfully manage organizational processes.
Ensure executive deadlines are met and key players are informed of upcoming meetings.
Successfully arrange numerous domestic and international travel for President and other key members.
Prepare expense reports for President and Vice President and review expense reports for executive approval.
Communicate on behalf of President and Vice President with clients, executives, potential business partners, and licensors.
Prepare and manage the company forecast internally.
Evaluate budgets and ROI for group travel to various conferences and plan accordingly.
Maintain oversight for offsite meetings including location, catering and logistics planning.
Capture action items at executive meetings and track for follow-up.
Create presentation packages and documents for review.
Organize team-building events for employees and executive assistant team.
Successfully maintain executive confidential, personnel and vendor files.
- Account Executive/Inside Sales Representative, IKON Office Solutions
- Sales Representative, Fortis Benefits Insurance Company
- Account Executive Assistant, FTI Forensic Technology, Inc
n M.S. - Psychology, University of Phoenix
n B.S. C Kinesiology/Sports Administration/Psychology, University of Houston
n Licensure C LPC (Pending)
Yyyyyy x. yyyyyy
xxx-xxx-xxxx / firstname.lastname@example.org
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Executive Support, Business Development and Policy Management. I am now actively seeking a new application for my specialized background.
I am skilled at office management practices, executive support, implementing efficiency best practices, and various administrative functions. I possess a strong background in all aspects of office management, including development of stringent communication protocols, human capital development, and management of internal systems and processes. I am astute at developing streamlined methods that will increase operational productivity and reduce the occurrence of costly errors. I have worked as a support expert in various forms, so I understand many functional aspects of organizational support.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Yyyyyy x. yyyyyy
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