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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cell xxx-xxx-xxxx

abc@xyz.com

 

Dedicated Collections Professional eager to contribute exceptional customer service, problem solving, and communication skills toward supporting a dynamic organization in achieving goals and objectives.

 

Qualifications Profile

 

         Methodical and persuasive with considerable legal aptitude and sound knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines.

         Tactful and persevering negotiator with a solid ability to resolve difficult situations with flexibility and diplomacy.

         Thrive on challenges and perform well under pressure; excellent blend of skills in relationship-building, planning, and creative problem solving.

         Well-organized with significant prioritization, research, interpersonal and computer skills; typing speed of 55 wpm and outstanding abilities in using Microsoft Excel.

 

Professional Experience

 

Moody, Jones, Ingino and Morehead P.A., Plantation, Florida, 2008 to Present

Collector

  • Proficiently manage portfolio of 400+medical and vehicle accounts valued up to $75K for law firm.
  • Closely review debtors files and exercise sharp critical thinking abilities to determine course of action and collection strategy.
  • Collaboratively partner with attorneys to advance involuntary collections on post-judgment accounts.
  • Communicate directly with various debt management companies and financial institutions to coordinate successful recovery efforts.
  • Negotiate with clients to settle unpaid accounts or establish monthly repayment schedule.

 

Zackheim and Associates, Plantation, Florida, 2007

Collector

  • Performed consumer collections, demonstrating excellent skills in formulating financial solutions to retire client debt.
  • Administered portfolio of more than 150 accounts ranging from $1K to $30K.
  • Seamlessly liaised between debtors, banks, credit card companies, loan agents and the court system, emphasizing and facilitating cooperative efforts to maximize and expedite successful outcomes.

 

Kaplan University, Boca Raton, Florida, 2006 to 2007

Admissions Advisor

         Responded to questions from potential students, qualified candidate eligibility for enrollment, explained academic programs and admissions requirements, and evaluated need for Financial Aid.

 

Phillips and Cohen Associates, Plantation, Florida, 2005 to 2006

Account Representative

  • Coordinated consumer/commercial collections for portfolio containing over 150 accounts of up to $25K.
  • Persistently leveraged innovative methods and strategies to reach debtors and cultivated positive relationships resulting in repayment.

 

Prior background includes role as Manager (Direct Seller) for Ad Efx International Inc. and as Collection Specialist for Creditors Interchange.

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