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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




proficient it professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging information technology assignment.



career profile

ø  a.s., information technology.

ø  eight years of successful career experience.

ø  a+ and cisco certified network associate (ccna) certifications.

ø  expertise in network engineering, user service and software operating systems.

ø  proven testing and troubleshooting capacity.

ø  proficient in software, databases, operating systems and telecommunications issues.

ø  capacity in helpdesk and end-user/sales support.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.



technology skills

microsoft windows, office suite, sql server database, egp, ospf, mpls, enterprise service center, unix, directory, dlc, dod model, xmodem, snmp igmp protocol, cisco wifi, layer3, nokia firewall rfdpi, vlan configuration modes, access ports, implementation commands, implementation trunks, trunks, isl trunking, inter-vlan configuration and routing



professional experience

carmax auto super store                                                                                                          2006 - present

senior sales consultant

       perform customer service and credit application processing.

       deliver effective end-user technical support for network issues.


compusa                                                                                                                                    2002 - 2006

hardware supervisor

       repaired pc hardware/software, configured routers/switches and recovered customer files.

       provided technical support online and over the phone.

       acted as wireless communication representative and maintained laptop/desktop/software product lines.

       utilied lan, dhcp and active service directory to manage service delivery to individual and group users.



education & certifications

northern virginia community college

associate of ______, information technology, year of graduation

a+ certification

ccna certification


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an a.s., information technology, and over eight years of successful business background with emphasis on information technology responsibilities.  to complement this background, i possess demonstrated expertise in network administration, security, systems, helpdesk support, pc repair, wireless networking and utilization of multiple advanced software applications, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy










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