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yyyyyy x. yyyyyy po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
skilled business professional eager to contribute store operations, personnel management, sales and expense control abilities in a challenging retail manager capacity.
career profile
ø over 25 years of retail operations, sales, customer service, staff supervision, store management and personnel training experience.
ø skilled in managing labor, p&l, operating costs and expenses as well as other significant numbers to achieve profitability.
ø self-driven, effective team player with strong decision-making and training skills.
ø effectively define, develop and execute operations to maximize productivity and efficiency.
ø volunteer contributor in community.
professional experience
cracker barrel old country store, gallup, nm 1998 - present
retail manager
played key roll in unit start-up and achievement of early profitability.
recruit, train, coach, counsel, schedule and evaluate all retail cash employees.
responsible for sales, profitability, p&l, labor numbers, shrinkage and operating costs.
facilitate well regarded management development program.
ensure delivery of exceptional customer service.
built highly positive image and reputation for unit in community.
monitor and manage financial records and documentation.
identify and resolve all operational issues prior to any impact on profitability.
plan and implement promotional initiatives to build revenues.
prior background
service corridor supervisor and customer service supervisor employed by jc penney overseeing catalog services to maximize profitability, training and coaching employees in customer service and individual job performance, evaluating staff and implementing recognition programs.
professional development
participant in numerous corporate-sponsored seminars and training programs with emphasis on leadership, supervision, p&l, customer service, recruitment and retention.
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