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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient it professional eager to contribute technical expertise as well as strong network administration skills and computer support talents toward actively supporting an organization in maximizing performance.




  • offer solid and progressive technical experience, including expertise within network administration, computer support and customer service capacities.
  • in depth expertise in hardware and software building, troubleshooting and maintenance.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • consistent track record of diagnosing complex technical problems and consistently delivering effective solutions.
  • awarded two army achievement medals for recognition as an honor graduate with fort gordon signal corps and for winning an expert warrior competition.


technical expertise


a+ certified networking protocols linux microsoft exchange server active directory

windows 2000/2003 server/xp/vista computer hardware/software support microsoft office


professional experience


communications support florida army national guard                                                          2008-present

  • actively provide both network and computer support to all communication functions in support of overall departmental objectives.
  • collaborate with technical communication team in the operation, troubleshooting and maintenance of radio communications.


assistant store manager build-a-bear workshop                                                                          2007-2008

  • effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


store manager advanced auto parts                                                                                             2003-2007

  • sharp business acumen and experienced in managing broad scope of store operations, from sales/marketing and customer service to hiring, training and leading team of 15 members.
  • successfully steered sales operations to generate high volume growth and revenue; increased weekly sales by 10%, consistently beating sales plan.


professional education


associates degree in business administration broward college                                                        2008

graduated with high honors, honor society member

a+ certified


basic combat /communications support training army national guard                                              2009

coursework in computer/network support, radio operations


management information systems florida atlantic university                                                            2009

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in computer support, network administration and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer a broad range of technical expertise including a+ certification.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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