0000 xxxxxx xxxx , xxxx , xxxxx 00000, (xxx-xxx-xxxx, abc@xyz.com

 

Sales and Marketing

Well-rounded and energetic professional with valuable experience seeks

 new challenge and opportunity to apply skills in Sales and Marketing.

   Sales

   Marketing

   Telecommunications & Cable Industry

   Leadership and Training

   Presentations & Public Speaking

   Customer Service

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Professional Profile                                                                  

  Escalate business development through strategic initiatives that increase productivity and revenue growth; exceed goals and objectives

  Organized and detail-oriented with 9+ years in the Telecommunications and Cable Industry; billing and repair experience

  Self-motivated leader with personnel management experience; participate in employment decisions, provide training, conduct evaluations, and develop and implement sales strategies

  Expand clientele by securing large-volume, high-profit accounts while maintaining existing customer base through exemplary account management and customer service/client relations

  Communicate technical and complex information easily and concisely

  Demonstrate diagnostic, negotiating, and collaborative problem-solving skills; respond calmly to tough situations

  Exhibit proficiency in translating individual needs into responsive, concrete solutions; offer solid track record based on professionalism, thoroughness, and dedication

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Employment History                                                                    

Comcast ▪ Atlanta, Georgia

Sales Supervisor                                                                                                       03/2003 C Present     

   Improve performance and productivity in sales and customer service;

   Manage several Customer Account Executives; participate in employment decisions, conduct evaluations, monitor acquisitions, and customer satisfaction

   Provide training in sales and service skills, develop system goals, and encourage representatives to attain them

   Develop daily strategies and recommendations to be implemented by sales representatives

Retention Specialist                                                                                                  05/2002 C 02/2003    

   Educated and inspired customers to retained and enhance their service; matched interests to service offerings, highlighted programming, and avoided disconnects and downgrades; maintained market revenue goals

   Identified, resolved, and tracked complex customer issues across the region; described and up-sold products and services

   Determined process improvement needs, and formulated and implemented solutions; initiated billing and tariff enhancements

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Leadership and Volunteer Activities                                       

Co-President of Crossroad Ministries                                                                        09/1999 C 01/2004

High School/College Mentor, Youth For Christ ▪ Mount Olive C.O.G.I.C., San Diego, CA       1993 C 1994 

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Education                                                                                      

Bachelor of Arts in Mass Media Arts/Communications, Clark Atlanta University ▪ Atlanta, GA