Corporate Training Manager eager to contribute extensive team-building, communication and presentation skills toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

         Apply advanced knowledge in loan origination, credit analysis, customer service and Six Sigma principles toward designing and delivering innovative and effective training programs and materials for mortgage industry.

         Display a collaborative work approach, polished problem solving abilities, and a superior level of adaptability and initiative.

         Merge solid leadership and team-building talents to train, coach, motivate, mentor and manage highly-productive personnel including management staff.

         Sound knowledge of concepts and practices related to adult learning, training approaches, program design, and performance measurement.

         Able to effectively integrate technology into curricular initiatives to enhance delivery, impact, and comprehension.  

         Adept at organizational needs analysis, strategy development/execution, change management, elevating employee morale, and complying with established budget and timeline parameters to achieve successful outcomes.

 

 

Taylor, Bean and Whitaker,  Atlanta, Georgia, 2006 to Present

Corporate Director of Training 

         Apply dynamic leadership talents toward directing up to nine technical trainers and two support associates.  

         Spearheaded implementation of SharePoint site, and researched, selected and implemented new learning management system. 

         Drive cohesive and collaborative efforts between customers and trainers to customize appropriate training material, resolve mortgage-related issues and ensure top-notch customer service.

         Assemble and continually update comprehensive training calendars for monthly distribution to 20,000+ mortgage professionals.

         Create and administer training materials to educate new hires in products, company guidelines, and job responsibilities.

 

Homeowners Loan, Atlanta, Georgia, 2001 to 2006

Assistant Vice President / Corporate Developer of Training           (2005 to 2006)

         Awarded promotion to steer daily operations of training department inclusive of designing training manuals, directing and supervising up to six trainers, and tracking regional productivity. 

         Trained loan officers in Mortgage Cadence to successfully expedite application processing.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Obtained and analyzed feedback from team leaders and management to revamp training program and standardize staff development processes.

         Orchestrated training for management personnel on a quarterly basis encompassing topics such as policies, procedures, hiring, time management, interpersonal skills and leadership.

         Applied sharp organizational strengths toward acquiring top-quality trainer recognized for high closing rate as a manager in processing department.

 

Regional Trainer          (2001 to 2005)

         Brought on board to develop compelling and informative sales and product training programs for loan officers and processors.

         Trained new personnel in daily operations, products, sales, origination, processing and closing, supervising up to 25 new hires each month; prepared and presented in-depth lessons and seminars.

         Recognized and awarded as Trainer of the Year in 2004 for achieving high levels of employee retention and surpassing site goals to capture highest profits ever for Atlanta office.

         Overhauled new hire training manual and leveraged strong motivational skills to guide loan officers in surpassing all company records.

         Exhibited excellent flexibility in traveling to branch offices, administering training to up to 100 personnel per site.

 

Realstar Solutions, Norcross, Georgia, 2000 to 2001

Technical Specialist / Computer Specialist / Sales Trainer

• Exercised outstanding multi-tasking expertise in providing technical support, training sales force, and assisting with software installations.  
• Resourcefully designed and launched three websites to market products and drive sales growth.
• Performed troubleshooting and computer upgrades, vital to optimizing equipment/system performance.

 

 

Bachelor of Business Administration Degree, Fontbonne University, St. Louis, Missouri, 1999

 

 

Microprocessor/Web Design Course, University of Missouri

 

Linux Administration, Linuxgruven

 

Certified Fargo Printer Repair Technician, Fargo Electronics

 

 

Adobe Acrobat; Mortgage Cadence; Loan Handler; Microsoft Office (Word, Excel, PowerPoint, Publisher); working knowledge of Linux and web design applications

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a training and development capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I offer solid experience in directing corporate training programs, proficiency in employee relations, and specialized experience in administering training for the mortgage industry. To complement these qualifications, I offer proven success in curriculum development/design, program coordination and delivery, and improving processes and standards to maximize success of new hires.   

 

As a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, dedication, and leadership. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy