career objective                              

results-driven electronic technician eager to contribute outstanding leadership, client relations, and technical skills toward the employer in optimizing financial and operational performance

profile                                                

ø  offer numerous years of progressive experience providing customer support in a technology-driven environment, with depth of knowledge in electronic equipment installation, maintenance, and repair

ø  efficiently assess and respond to client-specific needs; create, execute, troubleshoot, and document complex solutions and processes

ø  extensive supervisory and technical training background; apply exceptional communication skills towards driving productivity improvement initiatives

ø  consistently achieve critical deadlines and resolve emergency situations while maintaining high quality standards

ø  facilitate client-focused, service-oriented environment vital to maintaining superior levels of customer satisfaction and retention

ø  dynamic organization, prioritization, and time management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  top secret clearance (renewed 1997)

professional experience                

glory u.sa., inc. las vegas, nv                                                                                                            1988 c present

district service manager / master technician

• effectively oversee all aspects of technical support operations for this leading provider of cash settlement pc systems
• supervise numerous technicians across all regional territories to ensure timely and accurate service; develop and conduct staff training programs, establish productivity incentives, and monitor performance metrics
• travel to client sites to install and service equipment, including all hardware and software; provide customer education regarding use and maintenance of systems
• recipient, outstanding leadership and technical skills award from glory u.s.a.

 

~ military background ~

united states navy, various stations                                                                                         1981 c 1988

cryptologic technician maintenance (ctm) electronic technician

• completed a diverse range of projects, including the installation, maintenance, and repair of military computers, national security equipment, teletypes, crypto logic receivers / transmitters and antennas; frequently traveled to other ships, shore commands, and foreign bases for emergency repairs
• managed supplies and procurement, damage control, equipment overhauls, and related training for personnel; maintained top secret clearance
• granted good conduct medal, sea service ribbon (2), battle e award

education & training                       

dale carnegie graduate ~ fred pryor leadership seminars ~ ctm / ew tech a ; ctm a crypto equipment tsec / kw7; low level keying teletype repair (us navy schools)