Yyyyyy x. yyyyyy                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                abc@xyz.com

 

Career Objective                             

 

Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member

 

Profile                                                

 

Ø  Offer approximately 13+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency

Ø  Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients

 

Professional Experience                

 

Dollar and Thrifty Automotive Group (San Jose International Airport)                                2006-Present
Operations Manager (2008- Present)
Station Manager (2006-2008)

  Contribute dynamic leadership skills with full accountability for effectively developing major accounts including both Dollar and Thrifty Brands.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Spearhead diverse management functions ranging from workflow planning, policies/procedures development, and technology-driven solutions implementation.

  Analyze and review work product and general operations to effectuate loss prevention issues and ensured that superior customer service is provided.

 

Prior experience

FOX Rental Car - San Jose and San Diego Locations                                                     2003-2006
Rental Agent & Supervisor

TownePlace Suites - Marriott, Campbell CA                                                                    2005-2006
Operations Manager

 

Marriott Hotel, San Jose CA                                                                                           2004
At Your Service Agent

 

Residence in by Marriott, Campbell CA                                                                           2001-2003
Front Desk Agent

 

Education                                           

AMA Computer College, Philippines - AB Mass-communication Major in Advertising, 2001

Training                                              

Customer Driven Seminar in Radisson Hotel; Sales Training Seminar; Market Metrix Survey Training