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career objective
results-driven sales manager eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer 11 years of progressive customer service, sales, and operational management experience, with expertise in the retail sales arena
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø solid record of training and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to generate performance reports
ø prepare and deliver winning sales presentations, offer knowledgeable customer assistance, and provide recommendations on additional products and services
ø create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities
ø proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control
ø dynamic communication, presentation, negotiation, and relationship management skills; intermediate french language skills
professional experience
freelance information technology consultant insert date c present
- provide exceptional customer service and technical support for a diverse client base; define and address individual needs
- accurately and efficiently install hardware and software components, implement upgrades, execute preventive maintenance procedures, troubleshoot and diagnose issues, and fix problems
- develop and implement business development strategies to continually increase sales and market presence
night manager, shoprite liquors, freehold, nj 2/01 c insert date
- maintained excellent levels of client satisfaction by offering product recommendations and placing special orders
- proactively restocked merchandise and maintained visual displays to maximize sales
- executed managerial duties, including completing daily ledger, securing nightly deposits, and overseeing operations
nordstrom 9/98 c 5/04
men's shoe manager, freehold, nj (10/03 c 5/04)
men's shoe manager, edison, nj (9/99 c 2/01)
sales associate, insert location (9/98 c 5/99)
- in recognition of outstanding performance, steadily progressed within company to attain managerial position responsible for leading seven-member team in high volume retail environment
- achieved 32% increase in sales through effective staff training and coaching, long-range business planning, and strong in-store merchandising
- introduced sales strategies and incremental goals resulting in increased departmental sales and staff commissions
- maintained open lines of communication with sales staff, purchasing team, external vendors, stock personnel, and corporate management
~ military background ~
insert position, united states navy, insert base insert dates
education
studies in biology, tufts university, medford, ma insert dates
- recipient, naval reserve officers training corps (nrotc) scholarship
- member, zeta psi fraternity
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