results-oriented professional with solid skill in client relations, customer service, and a strong desire to succeed. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing and implementing plans that successfully meet the service objectives of an organization. technical competencies: 73 wpm; windows xp.
customer service / researching / written & verbal communication
editing / marketing & advertising / customer satisfaction strategies
exercise a fundamental knowledge of microsoft access, excel, and word.
ask.com, 12/2009 c present
aqa, 08/2009 c present
kgb_, 06/2009 c present
chacha, 04/2009 c present
conduct research, using internet or other provided means to compile and aid in the research of clients diverse questions and concerns and offering on-point answers consistently. provide outstanding customer service to clients and customers (internal and external). deliver the timely and accurate research of internet sites to capture information for all accounts and record & input information gathered from various sites.
- effectively manage time and workload to ensure all service levels are maintained while researching internet sites to capture information.
- compose thorough communications regarding research for internal and external customers.
- proactively communicate with supervisor if they are unable to meet the contractual turnaround time.
- participate in creating and maintaining a high quality work environment so team members are motivated to perform at their highest level and to continue working for the company.
- remain self-motivated and organized and incorporate strong internet research skills and excellent typing skills (minimum 73 wpm).
- recipient of 3 "expertise" awards for answers in the demographics, psychology & animals categories. (chacha)
- maintained an average quality score of 100%; no scores ever fell below 97%. (chacha)
affiliate marketer, 2005 to 2007
- promoted different products based on client demand forecasts utilizing google adwords.
- defined and launched marketing campaigns that successfully drove traffic to the page resulting in increased notoriety.
- prepared reports of findings, illustrating data graphically and translating complex findings into understandable terms.
<<first name>> <<last name>>
<<street address, suite #>>
<<city, state zip code>>
dear <<courtesy>> <<last name>>,
it is with great confidence that i offer my years of experience in client-focused, service-oriented environments toward supporting the goals of your organization. to acquaint you with my key qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.
experience in customer service and client relations is the basis for my confidence that i would be a valuable asset to your organization. i consistently represent the employer in a positive manner in interfacing with broad populations. complementing this, i possess dynamic research, strategic planning, prioritization and organization skills as well as a strong attention to detail, all crucial to maximizing productivity and meeting critical timelines while maintaining high quality standards. additionally, i am a solutions-focused problem solver with a talent for quickly addressing and resolving issues to ensure optimal client satisfaction levels.
as a team member, you will find me to be a customer-focused, highly organized professional committed to supporting your success. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.
yyyyyy x. yyyyyy
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