judith zacharis-lunnonxxxxxx yyyyyyyyyyyyy x. yyyyyy 2208 griffin drive - copperas covexxxxxx, txxxxxxx 76522xxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                           (254) 669-1685xxx-xxx-xxxx

                                                                                                           judyz30@hotmail.comabc@xyz.com

 

objective

dynamic leader with expertise in customer service and insurance operations, housing and quality control eager to contribute broad background in all aspects of business functions toward supporting the employer in optimizing operational and financial performance.

career profile

ø  over nine years of relevant experience in insurance, housing operations and insurance.

ø  knowledgeable in delivery of exceptional customer service.

ø  english/german linguist.

ø  demonstrated abilities in quality and project management.

ø  strong understanding of u.s military and government procedures.

ø  skilled in documentation processing, policy interpretation and eligibility criteria.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  career in insurance, housing and maintenance sectors.

ø  demonstrated leadership/training abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  capacity in effective decision-making through critical thinking process.

ø  proven ability to work independently or as team player.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  solid understanding and knowledge of cost control.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.

 

professional experience

dpw housing division, usag, mannheim, germany                                                                      2003 - 2008

housing management assistant

       engaged by housing division of mannheim, directorate of public works.

       effectively processed applications for off-post for accompanied and unaccompanied personnel.

       facilitated daily documentation processing on an independent basis.

       complied with applicable directives, regulations and established office procedures.

       counseled applicants on eligibility and entitlements to government furnishings, monetary allowances and eligibility for off post housing.

       tracked and monitored chrrs community home finding, relocation and referral services (chrrs) indebtedness list for entire mannheim community.

       effectively communicated all indebtedness list issues through chain of command and to landlords.

       aided soldiers in keeping payment plans and minimizing overall debt.

       managed mandatory components of chrrs and homes4.

       coordinated with on-post housing section to ensure all personnel were processed in a timely manner. 

       delivered exceptional customer service on a consistent basis.

 

ske maintenance co./all star-gebe maintenance co., location                                                       2001 - 2003

service order clerk

       recruited to establish and maintain positive working relationships between germans and americans.

       orchestrated u.s. housing area maintenance scheduling.

       coordinated maintenance request work orders with housing. 

       utilized integrated facility system programs (ifs) for data entry.

       effectively established total work order costs with mp2 program. .  

judith zacharis-lunnonxxxxxx yyyyyyyyyyyyy x. yyyyyy

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aiu insurance company, location                                                                                                   2000 - 2001

insurance agent assistant

       brought into organization to monitor customer a/rs for accurate auto, home or bonding insurance estimates.

       effectively processed new insurance policies.

       canceled policies as necessary.

       successful in gaining repeat business with telemarketing and solid customer service.

       qualified prospective clients concerning financial resources and needs.

       explained features, advantages/disadvantages of various policies to promote sale of insurance plans.

       accurately calculates premiums and developed payment methods,

       orchestrated claims filing, entering all data on computer and transfer to higher headquarters. 

       carried on all office functions including office-filing system, typing, faxing, operating copiers and customer service

 

 

 

earlier background

prior to 1999, served as accounting technician, aafes auto parts store.  in this assignment, built outstanding fiscal control, cash management, currency exchange, warranty, shipping/receiving and customer service skill sets.

 

 

education

german high school diploma, 1983

berufsfachschule fuer hauswirtschaft & sozialpaedagogik,

department of the army, seckenhiem, germany

customer service/dealing with anger customers, 2004