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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-driven human resources executive specializing in high-volume employee relations, policy / procedure development, strategic analysis / planning, process improvement, , and regulatory compliance eager to contribute solid experience and industry credentials toward optimizing an employer s success.



profile of qualifications


         top performer who makes decisions to reflect positively on business efficiency and team satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.

         out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused programming, including developing valuable partnerships while overseeing initiatives in coordination with multiple stakeholders.

         integral leader who offers skills in policy / procedure development, training programming, and regulatory compliance.

         excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.



key areas of expertise


employee relations                       benefits administration                  regulatory compliance                   contract negotiations

employee recruitment                  procedure development                  team / morale building                  community relations

training / development                relationship management              labor / employment law               budget prep / control



career highlights


         successfully trained a new quality assurance manager to ensure consistency among community health operations.

         revised and created new human resources policies and procedures and designed a new employee handbook for a high-profile community mental health center, including providing agency-wide trainings on valuable topics such as compliance, confidentiality, documentation, coaching, and various other essential human resource matters.

         evaluated current operational challenges and cost-effectively implemented changes to optimize success.

         prepared and negotiated a large-scale union contract for 3 consecutive contract renewals.



professional synopsis


human resources executive                                                                                                                                          2010 c present


citizens acting together can help, inc. (catch), philadelphia, pa

         utilize broad scope of industry knowledge toward directing human resources efforts for philadelphia school district s programs under catch, including interfacing among managers to recruit and retain top-performing staff, handling all credentialing processes, overseeing disciplinary actions, revising policies, and managing key contracts.


john f. kennedy community mental health / mental retardation center, philadelphia, pa

         perform critical transitioning of human resources and compliance issues, organize and distribute a comprehensive confidentiality training manual, and deliver targeted instruction to a new quality assurance manager.


ethics & human resources officer                                                                                                                                    2002 c 2010


john f. kennedy community mental health / mental retardation center, philadelphia, pa

         strategically steered daily human resources department operations, including preparing budgets; negotiating contracts; handling union grievances; and directing center-wide staff recruitment, training, and retention processes.

         ensured compliance with federal and state laws relating to privacy, security, confidentiality, and protection of information resources, along with liaising among regulatory and accrediting bodies to attain seamless operations.

         managed daily operations of a high-volume medical records department to guarantee proper data maintenance.


administrator / director human resources                                                                                                              1998 c 2002


the consortium, philadelphia, pa

         optimized business success by managing a large-scale human resources department within a union environment, including maintaining accurate files, recruiting staff, handling disciplinary actions, and resolving critical issues.

         demonstrated authority to negotiate and execute independent contractor agreements, payroll oversight, employment law issues, workers compensation, loa, fmla, and unemployment compensation, among others.



resume • page two

(xxx-xxx-xxxx •




professional synopsis (continued)


business / human resources consultant                                                                                                                       1997 c 1998


citizens acting together can help, inc. (catch), philadelphia, pa

         drove operations growth by recruiting solutions-focused staff for mental health positions, including participating in job fairs and actively networking among recruiters from area universities to tap into pools of current graduates.


community college of philadelphia, philadelphia, pa

         led rfp design, execution, and selection of carriers for participation in a new dental program for 1,000 employees.

         administered flex spending accounts, and cost-effectively negotiated contracts with health, dental, life ad / d, and tld / std carriers and conducting open enrollments.


parallel health associates, huntingdon valley, pa

         directed daily operations of a healthcare office, including handling all human resources-based tasks, conducting purchasing activities, managing inventory control, and overseeing provider relations / recruitment encompassing the design and development of provider communication pieces, rate negotiations, and contract signings.


the charter school for math science & technology, philadelphia, pa

         contributed strong communication skills toward promoting the school to area leaders, principals, guidance counselors, and students / families on the attributes of a new learning experience which resulted in 100+ enrollees.


owner / chief operating officer                                                                                                                                         1996 c 1997


preferred health services / du prima staffing, philadelphia, pa

         recruited clinical and administrative staff; oversaw mis, purchasing, and inventory control; prepared detailed financial statements; handled billings and collections; managed accounts payable; and supervised payroll processes.

         maximized bottom-line results by developing and disseminating innovative marketing brochures and publications.

         liaised among independent auditors regarding tax filing, permits, and year-end financials.


account executive                                                                                                                                                                   1995 c 1996


independence blue cross, philadelphia, pa

         met and / or exceeded goals by successfully retaining existing accounts ranging from 50 to 500+ contracts, including delivering sales presentations to decision-makers and / or brokers, as well as introducing alternative lines of business, life, disability, and workers compensation to expand market share within competitive territories.


account executive                                                                                                                                                                   1994 c 1995


keystone health plan new jersey, mount laurel, nj

         identified, pursued, and secured new business clients via direct sales of newly expanded hmo network, including educating clients regarding benefits and cost-effectiveness of managed care within a southern new jersey region.


marketing representative                                                                                                                                                   1992 c 1994


keystone health plan east, philadelphia, pa

         increased membership by selling new accounts through sales calls, telemarketing, and broker contacts, including conducting open enrollments / presentations and employee meetings.





master of science in healthcare & hospital administration                                                                    st. joseph s university

bachelor of arts in political science                                                                                                                 seton hall university



professional credentials


professional in human resource management (phr)                                           society for human resource management

certificate in human resource management                                                                                                 villanova university


licensed in accident / health & life insurance                                                  state of new jersey / state of pennsylvania


yyyyyy x. yyyyyy

(xxx-xxx-xxxx •








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my professional skills, academic training, and industry credentials can help to achieve your hr objectives.  i can offer solid experience in employee relations, recruitment processes, training / development, benefits administration, policy / procedure development, and budget preparation / control, and am well-versed in all facets of contract negotiations, labor / employment law, process improvement, and regulatory compliance.


to complement my background, please note that i hold a m.s. in healthcare & hospital administration from st. joseph s university and a b.a. in political science from seton hall university.  i attained my professional in human resource management (phr) credentials from the society for human resource management and achieved a certificate in human resource management from villanova university.


currently, as a human resources executive for citizens acting together can help, inc. (catch), i utilize my broad scope of industry knowledge toward directing human resources and employee relations issues for philadelphia school district s programs under catch, including interfacing among managers to recruit and retain top-performing staff, handling all credentialing processes, overseeing disciplinary actions, revising policies, and managing key contracts.  also, as a human resources executive for the john f. kennedy community mental health / mental retardation center, i perform critical transitioning of human resources and compliance issues, organize and distribute a comprehensive confidentiality training manual, and deliver instruction to a new quality assurance manager.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.


you will find me to be a results-focused professional who can contribute a track record of organizing cost-effective hr-based projects, defining key priorities, and meeting targeted goals.  in addition, i can recruit, develop, and manage all levels of business teams within deadline-driven environments while streamlining operational processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






dina della ducata, ms, phr

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