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syreeta ford                                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000





results-driven manager eager to contribute expertise in operations, team building, merchandising and communications in a customer service management assignment.



career profile

ø  over 10 years of retail and customer service experience.

ø  career built with a big-box retailing leader.

ø  knowledgeable in delivery of exceptional customer service.

ø  outstanding relationship building capacity.

ø  strong understanding of sales management and unit operations.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  proven leadership/training abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  capacity in effective decision-making through critical thinking process.

ø  expertise in all facets of high volume operations.

ø  well-organized multi-tasker with strong detail orientation.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  consistently meet stringent organizational goals.



professional experience

lowe s, various locations                                                                                                          1999 - present

zone manager, riverdale/clinton, ut (2008 c present)

       responsible for sales/margins, merchandising standards and inventory maintenance.

       oversee zone security operations, staff management and customer service efforts.

       assist customers, operate store equipment and ensure general housekeeping.


sales manager, riverdale, ut (2005 c 2008)

       oversaw profitability of retail and specialty sales initiatives.

       monitored staff, expenses and inventory accounting.

       responsible for commercial accounts, corporate credit and order follow-up.


zone manager, riverdale, ut (2005)

       achieved budgeted sales and margins.

       responsible for all merchandising and pricing integrity in zone.

       provided customer service and addressed any complaints.


customer service department manager, layton, ut (2004 c 2005)

       oversaw all front end functions, including checkouts, returns and customer service desk.

       resolved general customer complaints and issues.

       ensured policy compliance of all employees.




- continued -

syreeta ford

page two



department manager sales floor, layton, ut (2003 c 2004)

       operated, demonstrated and explained merchandise to customers.

       responsible for all assigned employee activity in department.

       completed hazardous materials and related training.


team leader - electrical, layton, ut (2002 c 2003)

       performed merchandising, sales and employee management tasks.

       substituted for department manager in their absence.

       maintained shelving appearance, planograms and inventory.


head cashier, layton, ut (2001 c 2002)

       managed front end activities including customer service, line registers and parking areas.

       assisted cashiers and loading personnel with various issues and activities.

       coordinated with security and loss prevention.


cashier, layton, ut (1999 c 2001)

       operated cash register and processed cash, credit and check transactions.

       bagged purchases verified prices and issued refunds.

       answered phones and directed customers to items on sales floor.




high school, city, state

diploma, year


syreeta ford                                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000








cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a customer service management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over ten years of relevant, successful experience with lowe s corporation. to complement this background, i possess demonstrated expertise in problem resolution, communications, staff supervision, projects and sales support, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








syreeta ford



















syreeta ford                                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000







thank you letter text





contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting customer relations management position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.








syreeta ford









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