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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Dedicated and highly efficient Systems Administrator eager to contribute extensive analytical, problem solving and technical talents toward supporting a dynamic employer in optimizing bottom-line performance.
Qualifications Profile
Solid experience in monitoring all server, storage, and middleware activity to ensure availability of services, and adept at gathering statistical data and providing in-depth reports which support availability management.
Diligently maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through continued communication and cooperation.
Strong experience in network and system administration, IT security, helpdesk management, project management, performance tuning, and system optimization.
Outstanding capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues.
Excellent interpersonal, organizational, problem solving, and documentation skills.
Highly skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals.
Combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting or exceeding employer expectations.
Professional Experience
Federal Home Loan Bank of San Francisco, 1998 to Present
Systems Administrator (2007 to Present)
Apply dynamic technical acumen toward providing 1st and 2nd level support for the entire IT infrastructure with an emphasis in maintaining NetBackup, AIX, Solaris and Windows platforms.
Expertly administer Windows Active Directory, Microsoft Exchange server, VMware ESX server, and ESXRanger.
Swiftly isolate, diagnose and restore business operations to ensure 100% customer satisfaction.
Set up and maintain Cisco IP phones and related hardware, and leverage strong organizational skills to accurately and efficiently configure routers and switches to optimize network performance.
Relied upon to provide after-hours support for Appworx job scheduler and nightly batch processing, maintain remote failover capabilities for VCS, and create and maintain PPPs (point-to-point protocols) to achieve flawless audits.
Demonstrate considerable hardware troubleshooting skills to maintain HP, Sun, IBM, Spectra Logic and ADIC systems.
Steer consistent SOX (Sarbanes-Oxley) compliance with service delivery documentation and Runbooks.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Perform change and release management, oversee incident/problem management, and strategically standardize administrative and operational policies and procedures to streamline daily functions and tasks.
Scrutinize all server and system software activity to ensure service availability, and prepare and submit regular statistical data reports.
Network Engineer (2001 to 2007)
Exercised network administration proficiencies to monitor evening batch processing and swiftly respond to after-hours service calls.
Administered Netware 5 and 6, Windows 95/98/2000/NT, and performed regular backups via ARCserve, Backup Exec and VAX.
Actively participated in Cat5 wiring upgrade project and created new Ethernet cables vital to fortifying connectivity.
Maximized business continuity by maintaining APC battery backup units including battery replacement.
Played a major role in expediting seamless conversion to Veritas NetBackup for UNIX.
Promoted from role as Systems Operator (1998 to 2001) based on outstanding performance.
Prior background includes role as Computer Operator for Chevron Corporation.
Education & Training
ITIL Service Management Essentials V3, 2009
AIX 6 System Administration I, 2008
Enhanced Interconnecting Cisco Networking Devices, 2008
ITIL Service Management Essentials V2, 2006
Appworx Administration Fundamentals, 2006
Solaris 10 SCSA Preparation CBT, 2006
Veritas Net Backup for Solaris 4.5, 2004
Global Knowledge Understanding Network Protocols, 2000
Technical Expertise
AS/400
ARCserve
SAN Clarion
Fiber Switches
HBA cards
EMC PowerPath
Active Directory
Netware
Windows 95/98/NT/2000
VMware
Cisco networking
Veritas NetBackup
Appworx
Windows and UNIX Server
network services (voice/data)
storage services (disk/tape)
Microsoft Exchange
AIX platform
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a systems administration capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a 10-year background in information technology, with specialization in network/server administration, helpdesk operations, technical documentation, and providing after-hours remote support. To complement these qualifications, I offer a strong a blend of resourcefulness, organizational strengths, analytical skills, and leadership talents which should prove instrumental to your company s success.
As a proactive contributor to your organization, you will find me to be a diligent professional and stellar leader committed to supporting you in achieving your objectives through an impressive work ethic and dedication to customer/client satisfaction. I am confident that I am an ideal candidate for this role, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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