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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





experienced hospitality professional offering dynamic skills in management, operations, customer service and sales eager to contribute to the success of a progressive organization in the role of restaurant general manager or trainer for multi-unit organization.


career profile

ø  over 26 years of exceptional customer service, unit oversight, training and hospitality management experience.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  tips and sanitation certification.

ø  successfully meet/exceed p&l objectives.

ø  capacity to develop and launch innovative sales and promotional initiatives.

ø  very knowledgeable in recruitment, training and personnel development.

ø  demonstrated performance in procurement, inventory control and budgeting.

ø  adept in corporate policy/procedure design and implementation.

ø  focus on process improvement and increased productivity.

ø  expertise in all facets of meeting/exceeding quality and sanitation requirements.

ø  deliver exceptional customer service.

ø  strong capacity in staff leadership and mentoring.

ø  well-organized multi-tasker with strong detail orientation.


professional experience

portillo restaurant group                                                                                                            2008 - present

manager (year-year)

      supervise over 100 employees and oversee restaurant operations yielding over $10mm in sales annually.

      manage inventory and ensure safe preparation of foods in restaurant and catering endeavors.

      improve efficiency and profitability, training and administrative functions of four different locations.

      professionally develop employees and management trainees through training materials and classes.


new store opening manager (year-year)

      provided leadership for opening new bolingbrook store.

      ensured good customer service through training, organization and coaching of employees.

      determined areas of improvement through analysis of daily activities and communication.


sweet tomatoes restaurant                                                                                                            2006 - 2008

learning & development general manager - chicago district (year-year)

      interviewed and delivered training classes to managers and reviewed training materials.

      new store facilitator for waukegan location and staffed/marketed/opened lombard store.



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yyyyyy x. yyyyyy

page two





general manager (year-year)

       oversaw all aspects of store operations including recruiting, training, customer service, sales and inventory.

       built sales, maximized profits and optimized p&l accounting for store with over 1,400 customers daily.

       professionally-developed staff members through feedback, high expectations and performance reviews.

       trained over 35 employees for company management positions, including six eventual corporate trainers.

       identified new opportunities and implemented plans to improve r&m, marketing and cost controls.

       prepared and developed corporate procedures for store opening, midday and end-of-day operations.


riedy s tee time golf driving range, lisle, il                                                                                  1999 - 2006

general manager

      supervised entire facility in absence of owner and troubleshot any problems.

      hired, supervised and developed employees/managers and created training and handbooks.

      implemented advertising, promotions, payroll accounting and cash operations.

      coordinated school/work programs for student employees.





college of dupage, glen ellyn, il

associate of arts, general education, high honors, 2005

gpa 3.9


north central college, naperville, il

communications and psychology studies, 1984




other experience

prior to 1999, employed by connie s pizza restaurant in capacity of training & service director developing companywide sales and service training programs, manuals and procedures, implementing food safety and sanitation, hiring and training managers, staffing and coaching new company facility launches and engineering classroom training in all areas of restaurant management.







yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a restaurant general manager or trainer capacity for a multi-unit organization and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 26 years of company management, hospitality operations, marketing/promotion, scheduling  and employee training/development experience.  to complement this background, i possess strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy










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