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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx









hiring agent name





dear ___________:


are you seeking a results-focused, solutions-oriented <insert job title/position> to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated, i offer outstanding experience in managing information technology services and support operations.  i excel in term-building, resolving technical issues and deficiencies, and optimizing overall operational performance.  i also possess first-rate communication skills vital to determining and responding to customer needs and forging effective business relationships. 


as a proactive and enthusiastic member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy









yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx



technical support management professional eager to contribute solid leadership talents, troubleshooting abilities, and organizational strengths toward supporting a progressive organization in optimizing performance and productivity.


areas of strength


         reputation for well-developed scheduling, planning, analytical, and time management capabilities.

   versatile, energetic and resourceful; quickly adapts to new roles, responsibilities, technologies and environments.

         exemplary blend of managerial, organizational, prioritization, and communication skills.

         focused problem solver with a proven track record of executing innovative solutions to meet established goals and needs; excels in a team-driven and collaborative environment.

         sound decision-making abilities, analytical thinking capabilities, and documentation skills.

         exhibits well-honed multi-tasking abilities; expeditiously balances competing priorities.

  • reputation for professionalism, sound judgment, a diligent work ethic, and attention to quality, efficiency and accuracy.

professional experience 


science applications international corporation (saic), 2000 to present

senior systems analyst / naval messaging technical support manager      (2002 to present)

         demonstrate exceptional leadership talents in supervising call center operations providing worldwide navy messaging information management.  

         spearhead technical support for 11 different messaging systems, and diligently ensure flawless functioning of defense messaging system (dms) naval program management office.

         exercise outstanding adaptability to support customers on both microsoft and unix platforms, manage new software releases, and apply configurations as required.

         entrusted with effectively maintaining dms software valued at $2m+ and facilitating worldwide distribution.

         apply database and user management updates for 1600 commands via naval messaging website.

         display dynamic management acumen to direct and motivate staff, steer compliance with service level agreements, administer incident and problem management, and ensure daily activities align with business goals.


education  / certifications


support center manager, hdi, san diego, ca

microsoft certified systems engineer windows 2k, saic

microsoft certified systems engineer windows nt 4.0, san diego state university

microsoft certified professional + internet, san diego state university

fundamentals of e-business, understanding e-business financing, ucsd

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