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Yyyyyy x. yyyyyy



Operations Manager / Business Development Executive

Financial Analysis ~ Sales & Marketing Methodologies ~ Market Penetration


Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Identify prospective customers through utilization of business directories, follow leads from existing clients, participate in various organizations and attend trade shows and conferences to increase brand exposure.

Ø  Contact regular and prospective customers to demonstrate products, explain product features and benefits as well as solicit orders for procurement.

Ø  Consult with clients after sales in order to resolve problems and to provide ongoing support.


Key Professional Achievements


Ø  Reduced delivery exceptions by 25% by effectively training warehouse and delivery teams, establishing protocol, and developing a post delivery accountability system.

Ø  Created various reporting tools to better evaluate stores performance and indicate areas of opportunity.

Ø  Developed an effective advertising strategy exploiting company advantages over competition to maximize traffic flow utilizing allocated advertising dollars.

Ø  Played a key role in significantly reducing delivery expenses by $120,000 annually by instituting performance based incentive program.

Ø  Helped reduce turnover by 15% by developing and administering a Career Enhancement Training Program.

Ø  Developed numerous strategies to position operation as leader in shopping report scores, average ticket, bedding and warranty sales.

Ø  Conducted comprehensive profit-building experience in turnaround functions, business and promotional development.

Ø  Facilitated all aspects of a 40 million dollar, multi-unit operation including involvement in advertising, human resources, budgeting, merchandising, training, customer service, negotiating contract rates, inventory control and loss prevention



Professional Career Track


Barstools, etc., Co-Founder & CEO                                                                                      2006-Present


  Primary responsibilities include development and implementation of internal policies and procedures;

  Management of vendor sourcing and relations;

  Recruitment and development of personnel;

  Acted as buyer and maintained viable product mix of styles and price points;

  Analyzed P&L, financial statements, and budgetary plans;

  Successfully grew business to annual sales in excess of $500K;

  Created e-commerce site;

  Responsible for product population, writing product descriptions, site layout, order fulfillment and customer service;

  Managed vendor relations;

  Responsible for creation of policies and procedures for e-commerce site;

  Responsible for developing marketing strategies for both retail and online operations.


General Manger, Barrows Furniture                                                                                           2006-2007


  Primary responsibilities include comprehensive management and oversight of all aspects of a single store retail operation to include full P&L responsibility, warehouse and delivery operations, and hire, train, supervise and motivate team members. 

  Ensured proper merchandising and display programs were established.  Developed and implemented more effective loss prevention strategies.

  Developed and implemented numerous training programs increasing our average ticket and closing ratios to improve store s performance.


District Manager, Havertys Furniture, Inc                                                                                  2003-2006


  Primary responsibilities included strategic and daily operations of a multi-store retail operation with 120                                                      employees to include effectively hire, train, supervise and motivate high performance management teams/personnel. 

  Created and implemented numerous training programs and coaching tools to further educate employees as well as establish accountability for performance. 

  Skilled in budgeting and sales forecasting with P&L responsibility, contract negotiation and cost reduction.


Branch Manager, Havertys Furniture, Inc                                                                                   1999-2003


  Primary responsibilities included effective management of daily store operations and support of sales staff.  Specific functions and achievements included;

  Scheduled and trained sales and office staff, conducted sales meetings, oversight of warehouse and office operations, as well as attainment of organization sales goals;

  Consistently recognized by executives for active role in store s top ten ranking in profitability.


Staffing Supervisor, Hamilton-Ryker Staffing                                                                                     1999


  Primary responsibilities included comprehensive development and implementation of recruiting strategies, building in-depth relationships with new clients as well as expanding business with existing clients, interviewing and placing temporary and tem to permanent employees.  Additional functions and achievements included;

  Conducted temp employee orientations covering policy, procedure and safety;

  Counseled and terminated temp employees as needed;

  Maintained databases including entry of applications, information from phone conversations and all other employee activities;

  Utilized knowledge of employment laws and handled workers compensation claims;

  Conducted drug screens on potential employees. 


Operations Manager, Peak Staffing Services                                                                                      1998


  Primary responsibilities included oversight and leadership of professional in-house staff, recruitment of temporary and permanent employees, creation of new employee recruitment strategies, maintaining existing clientele and presenting proposals and business reviews to potential clients.  Additional functions and achievements included;

  Recruited, trained, and developed operations personnel;

  Developed knowledge of employment laws and managed unemployment and workers compensation claims;

  Developed and implemented customer service and employee retention and loyalty programs;

  Conducted inventory analysis and supply procurement;

  Increased revenues 300% in 12 months through operational efficiency practices.    


Earlier Experience


-       Owner/Manager, Watkins Lawn and Landscape

-       Stallion Manager, Murray State University Equine Center


Academic Training & Military Experience


n Bachelor of Science, Murray State University

n United States Army, 82nd Airborne Division (Inactive)





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