career objective                              

 

award-winning, results-oriented leader seeking to leverage extensive sales and marketing experience to support progressive organization s profitability and productivity objectives.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

ø  technically savvy with expertise in microsoft office (word, excel, powerpoint, outlook, access), realpage onesite, onesite payments, yield star, rent roll 2000, ocius, velocity, timberline, compliance depot, and wintaa/bluemoon.

 

core competencies

strategic sales & marketing	team leadership & training	scheduling & timetables
fair housing act	leasing life cycle management	reporting & analysis
fair credit reporting act	vendor & contract negotiations	client relations
process redesign & improvement	relationship development	problem resolution
americans with disabilities act	presentations & demonstrations	customer service

 

accomplishments                              

 

  demonstrated superior management abilities while overseeing operations within communities of cws apartment homes, llc; achieved perfect scores on all video shops and leasing superstar designation.

  held integral role in catapulting cws apartment homes, llc to number one ranking in customer service for third consecutive year as well as highest rating in all of texas.

  captured best leasing property, nri, and noi award nationwide for all of cws apartment homes, llc in 2006.

  monitored and executed monthly renewal programs for simpson property group, llc, securing consistent 5-7% renewal rental increase.

 

professional experience                

 

cws apartment homes, llc-dallas & austin, tx                                                               2005 to 2010

community director (2008 to 2010)

  oversaw all aspects of mid-rise community with 20% of units on affordable housing program, including supervision of maintenance crews, leasing team, and contractors; managed additional communities ranging from 100 to 300 units.

  organized posting, interviewing, hiring, and termination of employees, and assigned tasks and monitored performance of staff to ensure proper resolution of all resident inquiries and concerns within timely manner.

  inspected buildings to identify potential maintenance issues and evaluated maintenance work completed for quality; organized necessary documentation following all repairs and improvements.

  maintained 100% occupancy rate by effectively marketing and promoting community while developing and implementing programs to increase satisfaction levels and retention.

  performed all accounting of rental payments and invoices for community and manage utility billing and programming; attended court proceedings as necessary to collect rent and resolve resident disputes.

  ensured proper function of key fobs, access cards, and sensors throughout community entry system and provided additional security precautions as budgets allow and residents require.

  promoted open channels of communication among staff, management, and tenants while communicating with vendors and contractors to assure timely project completion.

 

leasing consultant / assistant community director (2005 to 2008)

  assisted community director with daily operations of apartment complex and executed detailed, weekly market surveys on nine competitors while promoting furnished, corporate, and short-term apartments to fulfill occupancy objectives; established weekly specials to acquire additional clientele.

  qualified creditworthiness of potential tenants and explained all facets of leasing process to potential residents, resolving inquiries and concerns as necessary.

  processed applications packages, ensuring completeness and performed checks to verify information.

  presented information on apartments and community that highlighted key features and benefits.

 

simpson property group, llc-austin, tx                                                                           2004 to 2005

leasing consultant

  greeted prospective residents and qualified and determined residential needs in accordance with company policies and procedures; completed all lease application paperwork, including rental addendums.

 

trammell crow residential-austin, tx                                                                                 2003 to 2004

leasing consultant

  assumed full accountability for leasing, marketing, and maintenance of positive resident relationships while professionally presenting property and apartment homes, utilizing key property features and benefits.

  closed sales and followed up with personalized cards, e-mail, and phone calls; prepared leases and compiled appropriate paperwork on timely basis.

 

education & activities                     

 

texas state university-san marcos, tx

bachelor of arts in political science

  dean s list designation

 

license:

licensed real estate agent, about success, austin, tx