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Sales ~ Client Relationship Management ~ Customer Service

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Profile of Qualifications


Results-driven professional, with expertise in defining, developing and executing strategies to generate new business, grow existing accounts, expand/diversify revenue streams, and maximize competitive leveraging ~ Excel in identifying and capitalizing on individual client needs and achieving high customer retention levels ~ Dynamic communication, consultation, presentation, negotiation, and closing skills ~ Client-focused and service-oriented ~ Adept in rapidly acquiring and applying new product/service knowledge and adapting sales and customer service skills to new industries and markets, as illustrated by successful track record in diverse business sectors ~ Strong prioritization, strategic planning and organization skills instrumental to maximizing productivity, efficiency and bottom-line profitability ~ Motivating leader; have successfully mentored inner-city youth


Ø  Talent for retaining potentially lost clients; 90% conversion rate in member/client retention

Ø  Ranked 2nd in Sales Production, 2 consecutive years

Ø  Editor, Department Newsletter

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Professional Experience


Sales Agent/Member Relations, United Health Care-Sunrise, FL -                          12/3/07 - Current

Successfully represent and sell Medicare Advantage, Medicare Supplemental and prescription drug plans in highly competitive markets

Expertly survey lost clients and document/analyze data in order to define strategies for improving client servicing and boost conversion/retention levels

Contribute strong leadership and communication skills as well as industry expertise toward actively assisting clients with issues related to plans; apply a solutions-focused, proactive approach toward addressing and diffusing escalated issues for prompt resolution

Sales Agent, Comcast Cable-Orlando, FL                                                                  2/1/05 - 11/30/07

Drove sales of cable and Internet packages within the private/residential sector, achieving solid success in saturated market through aggressive selling strategies

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Education & Credentials


Associate Degree, Journalism, Phoenix University; in progress


Licensed, Life, Health, and Annuities; eligible for appointment in any US state

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Community Activities


Mentor, inner-city youth; motivate 11 and 12 year olds to excel in academics and participate in school athletics/functions in support of optimizing their potential


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