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yyyyyy x. yyyyyy

address, city, state zip ~ (xxx-xxx-xxxx ~ abc@xyz.com

career profile

 

results-driven hotel/resort management-level professional eager to contribute superior business development, strategic marketing and customer service skills toward supporting the employer in optimizing revenue recognition. fluently in bilingual in italian and spanish.

 

hospitality and tourism management

leadership / motivation / construction management / operations management

written & verbal communication / personnel supervision / departmental supervision

professional experience

property enterprises inc., liverpool, ny
owner/operator, 2000 c present

         plan, direct, coordinate, or budget, usually through subordinate supervisory personnel, activities concerned with the construction and maintenance of structures, facilities, and systems.

         participate in the conceptual development of contracting projects and oversee their organization, scheduling, and implementation.

         schedule projects in logical steps and budget time required to meet deadlines.

         prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.

         prepare and submit budget estimates and progress and cost tracking reports.

         plan, organize, and direct activities concerned with the construction and maintenance of structures, facilities, and systems.

         inspect projects to monitor compliance with building and safety codes, and other regulations.

         study job specifications to determine appropriate construction methods.

         select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing.

 

significant accomplishments:

  • successfully complete projects ranging from small bathroom remodeling to 10,000 sq. ft. fitness centers.

 

hotel syracuse (radisson), syracuse, ny

rooms division manager, 1997 c 2000

         promoted the spirit and intent of guest services hospitality standards.

         engaged in daily enforcement of uniform and name tag policy in front desk and housekeeping departments.

         reviewed timecards for accuracy and policy adherence.

         handled guest complaints or sought general manager to ensure greater guest satisfaction.

         developed working knowledge of the front desk property management system to assist or give direction with telephones, check-in or out, cash handling and room assignment.

         exhibited working knowledge of housekeeping department to assists or give direction in room cleaning, housekeepers' chores and maintain public areas.

         checked all guest areas daily for cleanliness, including lobby, hallways, stairwells, and exterior area of hotel. assist with register ring-outs and closing paperwork as directed.

         developed a working knowledge of functions of all departments, according to organization chart and maintained suitable interfacing with all departments.

 

yyyyyy x. yyyyyy | page 2 of 2

 

significant accomplishments:

  • successfully performed all existing and newly acquired duties as rooms division manager during an expansion from a 400 room full service hotel to a 600 room full service hotel.
  • oversaw addition of the 200 rooms including remodeling of the rooms and corridors and setting all furnishings and amenities. 
  • skillfully managed a boiler malfunction during 90% occupancy and mitigated the emergency and experienced little to no loss of business.

education

 

riverside school of aeronautics; completed aeronautics and mechanics license

the hotel syracuse (radisson) hospitality program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

address, city, state zip ~ (xxx-xxx-xxxx ~ abc@xyz.com

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <<name of position>> capacity and am submitting my resume for your review.  in advance, i would like to express genuine thanks for your time and consideration.

 

as demonstrated in the accompanying resume, my dynamic communication skills have consistently proven instrumental in driving successful hospitality services and i am highly effective in identifying and addressing client-specific needs.  additionally, i offer solid experience in managing housekeeping, maintenance, and various operations throughout a facility. to complement this background, i offer completion of the hotel syracuse (radisson) hospitality program.

 

my professional qualifications include numerous years of sales, business development and customer service experience, including an extensive background in working with clients and specializing in remodeling projects.  i excel in developing winning bids/proposals, successfully administer contracts and effectively lead team members to drive sales growth and deliver quality account servicing. 

 

as a member of your team, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your institution, and i look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure

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