Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com

 

                                       Profile                                     

 

Established Sales/Service Professional with strong client relations and organizational strengths eager to contribute 15+ years of solid experience.

 

Client Relations / Sale Administration / Inside Sales / Credit Collection / Supply Chain

Customer Service / Entrepreneurial Spirit / Plumbing & Irrigation / Sales Forecasts

Office Administration / Purchasing / Client Communication / Teambuilding & Leadership

 

Technical competencies: Windows, Internet, Microsoft Office (Word, Outlook, Excel, PowerPoint), MAS90,  MAS200, Eclipse Management System, McCormick & Dodge, JDE World, AS400, Sony Corp. STN Management  System, SAP. ACT, EDI, Dictation/ Transcription, and Goldmine Management software. Typing speed: approximately 65 wpm.

 

                                    Career Path                                  

 

Christie Digital Systems - 6/2007 - 9/2009

Sr. Service Coordinator (Customer Service)

•         Supported a Cinema Projector Manufacturer engaged in the producing Digital, Analog, LCD, DLP, and Cinema Projectors. 

•         Tracked clients electrical repair problems and developed a call log recording how promptly problems are addressed. 

•         Drafted the Christie Service Coordinator's Desk Reference Manual for the Internal Service Group to concisely describe how to enter orders.

•         Generated RMAs, repair work orders, invoices, client quotes, shipping documents for domestic/international clients, and comprehensive reports.

•         Researched clients and dealers eligibility for warranty covering repairs prior.

 

T. Christy Enterprises, Inc., 04/2001 - 10/2006

Customer Service Rep/Inside Sales C Plumbing & Irrigation Distributor

•         Demonstrated a strong sales ability the resulted in sales driven by $30K (2005) and $40K (2006) while representing approximately 75 manufacturers items. 

•         Remained accessible to clients as a front line company representative able to promptly resolve concerns and complete orders with 100% accuracy.

•         Earned the highest points and lowest error rate among 10 customer service personnel for the majority in 2005. 

•         Exhibited knowledge of plumbing, irrigation, pool, landscape, building materials, and waterworks industries and valves, piping, special coatings, and pressure specifications. 

•         Prepared sales proposals, contracts, quotes, and forecasts for products supported.

•         Boosted sales by offering added-value such as promotions, prepaid freight, and linkage products.

•         Engaged in fast-paced order processing and consistently maintained a low error rate.

•         Completed professional development courses covering problem identification and resolution.

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Dirty Dog Mobile Pet Salon, 04/1998 - 04/2001  

Owner/President

•         Launched and grew a small business into a successful boutique enterprise acquiring a 350 dog clientele in less than 1 year. 

•         Incorporated a strong ability to market services with promotional campaigns and by providing services that clients found worthy of referral.

•         Developed strategies that increase client retention and reflected a strong attention to customer service.

 

Sony Corporation of America   

Senior Customer Service Specialist - Broadcast & Professional Products

•         Promoted from Office Administrator, Executive Secretary/Administrator for V.P. of Sales, to Executive Secretary/Administrator for V.P. of Marketing -Professional Products Division, and to Secretary for Regional Sales Managers in both Broadcast and Professional Product Divisions.

•         Managed a $1.5MM/mo collection portfolio; averaged 12 month collection ratio at 90% or higher.

•         Developed extensive knowledge of Sony's vast range of product lines.

•         Maintained the largest portfolio and extremely demanding high profile accounts including Walt Disney, Boeing, Nike, PG&E, & Columbia Pictures..

•         Handled administrative functions including travel planning and scheduling meetings. 

•         Generated presentation documents and maintained sales itineraries for 7 district Sales Managers. 

•         Administrated sales budgets and verified content of expense reports submitted by Managers.