yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused administrative support professional specializing in driving operations efficiency, building solid teams, analyzing key industry data, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 10+ years of experience toward maximizing an employer s success.

 

profile of qualifications

 

         top performer who makes solid decisions to reflect positively on business profitability and client satisfaction.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         excellent communicator who streamlines processes to increase productivity within fast-paced environments.

         out-of-the-box thinker who prioritizes and manages tasks within high-pressure, deadline-driven situations.

         ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.

 

key areas of expertise

 

high-volume customer service                    supplies / equipment control                 account / data management

team building / training                             procurement / purchasing                       business communications

administrative support                                regulatory compliance                            critical due diligence

 

professional synopsis

 

material damage appraiser

 

         apply strong industry knowledge toward receiving and processing 20+ property damage claims daily to facilitate proper coverage investigations, including reviewing facts, statements, and police reports prior to accepting liability.

         notify policyholders and claimants of coverage denials; negotiate with claimants, policy holders, attorneys, and 3^rd party administrators to resolve decisions; and prepare follow-up reports / actions for submittal to key authorities.

         ensure seamless processes by supporting the preparation of files for suit, trial, subrogation, and submission, along with handling confidential materials, social security numbers, policy information, financial records, and medical data.

         evaluate vendor invoices for cost containment prior to issuance of payment; log legal documentation into a database to be forwarded to legal teams; and advise claims staff of special problems or questionable repair shops.

 

loss control specialist

 

         utilized broad scope of leadership talents toward recruiting, training, and supervising a top-performing team of 6 in maintaining accurate claims diaries to examine potential fraud and sending subrogation to claimant insurance carriers.

         guaranteed subrogation claims were submitted in compliance with company, state, and federal laws, along with initiating a system for monitoring revenue and generating reports to determine potential company profit impact.

         contributed cost control measure abilities by working with accounts receivable, prepared invoices regarding insurance collection for vehicle damage, and evaluated vendor repair estimates to determine charge reasonability.

         conducted monthly audits on revenue and expenses received / incurred by rental branches, along with maintaining a vendor database listing contact information, service type, insurance liability, and date of vendor policy inception.

         monitored vehicles maintenance and recall information in real time by using a complex internal company database.

 

additional loss control & administrative roles held prior to 2000

 

professional development

 

allied health program certification                                                                  bryant & stratton college

 

customer service & negotiations • claims skill certification • diversity & inclusion • repair vs. replace module

interpersonal communications • effective briefing techniques • report writing • team building

yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  i can offer 10+ years of solid experience in high-volume customer service, team building / training, administrative support, and account / data management, and am well-versed in all facets of regulatory compliance, business communications, procurement / purchasing, and supplies / equipment control.

 

to complement my background, please note that i have completed rigorous professional development training in customer service & negotiations, claims management, diversity & inclusion, interpersonal communications, report writing, and team building, among others.

 

currently, as a material damage appraiser for nationwide insurance company, i apply my strong industry knowledge toward receiving and processing 20+ property damage claims daily to facilitate proper coverage investigations, including reviewing facts, statements, and police reports prior to accepting liability.  within this role, i ensure seamless processes by supporting the preparation of files for suit, trial, subrogation, and submission, along with handling confidential materials, social security numbers, policy information, financial records, and medical data.  i also notify policyholders and claimants of coverage denials; negotiate with claimants, policy holders, attorneys, and 3^rd party administrators to resolve decisions; and prepare follow-up reports / actions for submittal to key authorities.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a results-focused professional who can contribute a track record of organizing complex administrative projects, defining key priorities, and meeting critical goals.  in addition, i can plan, prioritize, and manage workflow within deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

jacqueline hatcher