xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven senior manager eager to contribute dynamic leadership, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and revenue performance as a key member.

profile

ø  offer over 10 years progressive experience in operations management, with proven background in increasing production while controlling costs.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity/progression throughout career.

ø  extensive knowledge of applicable federal, state, and local regulations, including certification in fair debt collection practice act and equal employment opportunity commissions.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  fluent in spanish.

professional experience

operations manager, ltd financial services, l.p. - houston, tx                                                      1998-present

  contribute dynamic leadership skills in managing 30+ employees, with full accountability for the effective negotiations of contracts and portfolios to meet monthly projected forecast and budget.

  minimize disruption and optimize productivity, efficiency and profitability by proficiently developing, implementing and monitoring effective policies and procedures.

  actively mentor, motivate and train employees and facilitate numerous educational programs, playing a solid role in the development of top performing team members.

  demonstrate detail orientation and technical skills in designing and utilizing a program to prepare and distribute payroll by organizing each employee s hours.

  apply sharp financial acumen toward managing and auditing fortune 500 company portfolios, such as citibank, mbna, and capital one, while ensuring compliance with company s criteria.

  boost company revenue by cost-effectively planning, coordinating and projecting monthly and yearly budgets and forecast.

  focus on maintaining strict compliance with eeocc, osha, fdcpa, and human resources by proactively attending and participating regular meetings addressing any current and/or recent developments.

 

senior manager, cg construction - houston, tx                                                                              1997-1998

  relied upon to supervise and complete 10+ projects, including renovations of several burger king franchises and the design/construction of numerous buildings.

  successfully improved and expedited design and maintenance of all operations by recommending and implementing a computer switching center design.

  produced significant cost- and time-savings during renovations by identifying and utilizing advanced machinery.

  proficiently calculated and provided cost estimates for new clients, taking into account each client s individual needs in order to effectively meet and/or exceed expectations.

education

b.b.a., in general business - university of houston-downtown (houston, tx)

certified in fair debt collection practice act and equal employment opportunity commissions

technical skills

microsoft excel, microsoft word, microsoft access and power point.