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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


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productive, quality-oriented professional eager to contribute exceptional sales, operations, management, and legal skills toward optimizing operations of a progressive organization.


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ø  offer extensive experience in operations management and customer service, with strong academic background in insurance and legal processes and procedures.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including buyers of life insurance, financial instruments and retirement plans.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate initiative by analyzing, creating and executing administrative procedures to eliminate redundancy, accelerate output, and minimize expenses.


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associate of science, paralegal studies (in progress) - the center for advanced legal studies, houston, tx, 2008-present

licensed to sell life insurance - state of texas


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sunbelt spas, houston, tx                                                                                                          2006-2009
sales & marketing associate

  recruited to completely restructure and reorganize policies, processes and procedures to optimize productivity, efficiency and performance.

  applied sharp business acumen toward reorganizing the showroom and defining, developing and implementing a product program that provided continuity and cohesiveness.

  trained, mentored and motivated sales associates, playing an instrumental role in the development of top performing team members and directly resulting in improving average retail sales from $4900 to $7000.

  demonstrated multitasking and prioritizing skills in handling all aspects of retail sales, showroom development and technical services.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  exhibited advanced communication and interpersonal relation skills in serving as a primary liaison with the better business bureau and interfacing directly with senior management, staff and customers.

  innovatively designed and implemented targeted marketing strategies to boost sales, directly collaborating with the national marketing director.




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sunbelt spas, houston, tx                                                                                                          2006-2009
sales & marketing associate


  strategically planned and coordinated onsite and offsite events to maximize use of resources while controlling costs and meeting company goals.

  as a southwest region manufacturers rep, i opened many new accounts and developed well-paying accounts, which remained solvent and profitable due to high quality assessment.


spascapes, austin, tx                                                                                                                 2004-2006

  further exhibiting solid presentation and negotiation talents, created and developed an investment group to invest $500k in the start-up, and convinced a major, world-renowned spa manufacturer to let company present their product.

  managed all facets and phases of daily operations, with strong focus on optimizing productivity, efficiency and performance of a spa retail outlet.

  spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development, illustrating detail orientation and organizational skills.

  trained and motivated staff, playing an instrumental role in the development of top performing team members.


the coleman group, austin, tx                                                                                                  2002-2004
sales associate

  recognized as top salesperson for regional spa retailer; within 6 months, was in direct competition for #1 sales ranking with an employee who had been in the industry over 15 years.

  contributed to business development by using proactive prospecting techniques to generate new customers.

  built and established key relationships and liaised effectively with broad populations.


moderne furniture, del valle, tx                                                                                                 1991-2002

  contributed dynamic leadership skills toward successfully launching, building and developing a startup furniture restoration and finishing company, including effectively managing operations to support rapid business and revenue growth.

  successfully built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  strategically captured two very large commercial accounts by selling and providing service and quality; consistently maintained high quality of work and exceptional customer service to ensure client loyalty.

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