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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient information technology professional eager to contribute advanced technology, diagnostic, personnel training and customer/user support expertise in a challenging server administrator or help desk support technician assignment.
career profile
ø over six years of intensive it, help desk, network and equipment experience.
ø bachelor of business management and extensive military electronics training.
ø certifications in windows xp, server 2003 and scba.
ø knowledgeable in systems analysis, testing, repair and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø strong abilities in network administration, pc deployments and customer service.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
ms windows xp, server 2003, blackberry enterprise server, mi-tel telephone system, symantec backup executive, symantec ghost, hp thin client/hp xp embedded thin client, dell optiplex and laptops, lenovo pc, ricoh printers, zebra label printers, jet direct, blackjack cell phones, voip phones, citrix, webex, shadowing, remote desktop, dhcp, asset navigator
professional experience
schulte building systems, hockley, tx 2008 - present
desktop support administrator
provide level two support for ms xp and server 2003.
train personnel in and support blackberry enterprise server.
administer phone system and deploy automated pc tools.
prepare images with symantec ghost.
dxpe, houston, tx 2007 - 2008
help desk technician
assigned tickets in appropriate order in round-the-clock customer support environment.
troubleshot laptops, printers, battery backups, scanners, cell and voip telephones.
managed roaming user accounts, reset passwords, added and removed customers.
provided technical support for customers and ensured system hardware connectivity.
elite communications, gretna, la 2006 - 2007
workstation support technician
provided customer service, monitored resource utilization, coordinated upgrades and trained operators.
requested software enhancements from vendors, installed equipment and provided user support.
prepared application documentation, supported equipment administration and worked on special projects.
executed first-level troubleshooting, configured tests and collaborated with other departments on programs.
assisted production and test runs, maintained user account information and provided vpn support.
yyyyyy x. yyyyyy
page two
amsec, virginia beach, va 2004 - 2006
senior engineering technical analyst
assembled printed circuit boards, conducted testing, recorded test data and performed customer support.
education
st. leo university
bachelor of business management, 2004
united states navy, great lakes naval station
advanced electronics communications
advanced electronics surface high-frequency communications systems
mobile communications team seal tactical communications course
basic electronics core
military experience
united states navy, norfolk, va 1999 - 2004
electronics technician
performed corrective and preventive maintenance on communications equipment.
trained and supported seal team four operators and accounted for equipment.
troubleshot damaged and malfunctioning components.
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