Productive, quality-oriented Administrative and Customer Service Professional eager to contribute exceptional business support, project management and customer service/client relation skills toward optimizing operations of a progressive organization.
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including customer service protocols, office practices and procedures, Medicaid rules and regulations, business correspondence, recordkeeping systems, office machine operation, and telephone etiquette.
Ø Effectively develop and execute productivity best practices within the office environment.
Ø Excel in defining and implementing client service policies, procedures and operational systems that boost loyalty and retention.
Ø In-depth ability to type correspondence and other documents in a variety of formats, from clear copy or rough drafts at a minimum of 66 words per minute.
Ø Utilize extensive knowledge of administrative practices and data organization.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Email Software, Print Shop, Photo Explosion, Internet Browsers Netscape and Explorer, as well as hardware peripheral devices including scanners, printers, copiers, fax machines, etc.
Ø Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.
Ø Use knowledge of various administrative functions and company protocols to support executive management.
Ø Embrace corporate culture and actively promotes and leads company initiatives.
Ø Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.
Ø Resolve issues quickly through careful data analysis including technical and functional information.
Ø Establish professional and trusting relationships with customers, staff, and management.
Ø Ensure relevant client documents are processed expeditiously to ensure excellent customer service is provided.
Ø Perform administrative tasks with efficiency and great focus.
Ø Frequently act as a liaison between customers and various organization departments to ensure smooth communication process.
Ø Provide client and staff support including website utilization database administration, creation of various technical resources as well as comprehensive administrative functions.
Ø Possess extensive skills involving inventory analysis, management, and procurement strategies designed to minimize overhead costs and maximize productivity.
Ø Strategically schedule appointments to maximize use of time and resources while meeting patient needs.
Administrative Clerk, Weatherford International 2008-2009
Responsibilities included various administrative support functions including technical support of transactional data and documentation, billing through JD Edwards, providing accurate and relevant information to executive management and other relevant personnel, transcribing requests, as well as other administrative tasks as needed.
Acted as office manager in all functions and capacities and primary point of contact related to customer service protocols, retention and loyalty programs, as well as staff development and training.
Responsible for billing processes, accounts management, as well as human resource related duties.
Handled customer inquiries and dealt with all problems in a proactive manner.
Bi-Lingual Receptionist, Nabil K. Aboukhair, MD, PA 2007-2008
Responsibilities included acting as primary POC for patients related to payments, discharges, and dismissals.
Additionally responsible for various administrative functions including information management, data collection and analysis, as well as development of organizational protocols to increase efficiency of office environment.
General Office Specialist, Three Dimension Tooling 2003-2007
Responsibilities included comprehensive oversight and administrative support including; office machine operations, data management, preparation of numerous documents, inventory management and analysis, file and data analysis, as well as customer relations initiatives and communications of client requests.
Acted as POC regarding bookkeeping, collections, and funds disbursements for office.
Directed flow of communications between clientele and executive management to ensure relevant information was transferred across departmental lines.
Medicaid Eligibility Specialist III, Texas Department of Human Services 1996-2003
Interviewed clients and/or authorized representatives to gather information to determine eligibility for benefits.
Conducted reviews to determine continued eligibility and benefit level.
Explained program services and policies and made referrals to agency programs, other state agencies, or community resources.
Processed changes to client status, overpayments, and adjusted or restored benefits.
Obtained, verified, and calculated income and resources to determine client financial eligibility.
Documented case records using automated equipment to form a record for each client.
Developed payment plans to facilities to ensure accuracy of payments.
Monitored nursing home records to verify discharges, admissions, and related records to ensure facility compliance with state and federal standards.
Communicated with others (internally and externally) to provide, exchange or verify information, answer inquiries, address issues, or resolve problems or complaints.
- Secretary III, Texas Department of Human Services
- Bilingual Receptionist, Plastic Surgery Center
- Bilingual Teacher Aide, Huntsville Independent School District
n Specialized Skills: Data Processing, Computer Programming, Accounting Practices
n Fluent in English and Spanish
Yyyyyy x. yyyyyy
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Executive Support, Customer Service, Business Development, Billing and Accounts Support, and Comprehensive Office Management. I am now actively seeking a new application for my specialized background.
I am skilled at office management practices, executive support, implementing efficiency best practices, and various administrative functions. I possess a strong background in all aspects of office management, including medical office management. I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. I have worked as a support expert in various forms, so I understand many functional aspects of organizational support.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Yyyyyy x. yyyyyy
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