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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Award-winning, solutions-focused professional eager to offer broad scope of financial / business analysis, sales, account management, customer service, and team building background toward maximizing your bottom-line results.

 

Profile of Qualifications

 

Best International Operations / Best Partner (2009) • International Account Representative of the Year (2009)

Engaging Top Customers Award (2009) • Being Incredibly Responsive Award (2009) • Two Top Spot Awards (20XX)

 

         Integral leader who offers a proven background in Finance / Business Analysis, Sales, Operations, and Account Management.

         Ambitious self-starter who takes the initiative to resolve complex issues and lead value-added projects to achieve success, along with planning, prioritizing, and managing individual and team project tasks to maximize use of resources and meet objectives.

         Excellent communicator who builds resourceful professional relationships with domestic and international business leaders, account staff, customer service teams, and clientele, and initiates solid training / development programs to boost core results.

 

Professional Synopsis

 

Stryker Orthopaedics, Mahwah, NJ                                                                                                                                      2006 C Present

 

Sales Compensation / Operations Analyst (2010 C Present)

         Utilize broad scope of industry knowledge and dynamic business acumen to manage and support all Northeast branches consisting of $350 million in revenue and encompassing 150+ representatives, 10 sales managers, and 6 branch managers in all areas of compensation and compensation planning, including setting and adjusting objective quotas per specific territories.

         Provide analysis, design, recommendations, and implementation of programs and policies to meet key goals in compliance with legislative regulations, along with providing integral programs guidance, communication, and training for all business teams.

         Perform job analysis, description review, position evaluation, grading, and market pricing to ensure internal consistency and external competitiveness; assist with annual compensation processes (e.g. merits, bonuses, awards); analyze and recommend candidates for new hires, promotions, and equity adjustments; and analyze compensation surveys results and merit budgets.

 

Key Accomplishments

  Strategically analyze and develop compensation packages for personnel in all Northeast branches and roles, including, but not limited to, Branch Manager, Sales Manager, Key Account Managers, and Sales Representatives.

  Successfully review FLSA status on companywide positions and ensure proper classification, along with resourcefully investigating and proposing resolution to classification concerns and FLSA exemptions.

 

International Operations Representative (2006 C 2010)

         Drove business growth by promptly responding to internal / external customers inquiries and supporting clientele, processing new product launch orders, and triaging surgical inquiries, as well as overseeing weekly reports and product updates dissemination.

         Developed and implemented quality assurance standards and comprehensive training documentation for account representatives.

         Interfaced among overseas Knee Product managers to provide updates on launch status for each country, including attending monthly / quarterly conference calls with all international markets to effectively resolve key concerns, expediting orders, preparing shipment documentation, scheduling pickups / drop offs, and importing orders from multiple media sources on a global scale.

         Partnered with regional accounts departments to identify trends and enhance methods of customer service, along with communicating defined schedules on volume and trend of inquiries handled and continue to maintain required customer training.

         Monitored department communications with customers via multiple media sources to ensure clear and professional relations.

         Researched issues and suggested workable solutions to guarantee analysis of decisions prior to resolution execution.

 

Key Accomplishments

  Recognized for job performance excellence with Best Partnership Award for helping the company s exceed its budget for three consecutive years, and attained numerous SPOT awards for generating company growth.

  Directed international Triathlon Knee launches, including working closely with marketing, launch teams, manufacturing, and distribution to prioritize and ship sets according to rollout and provided weekly updates.

Yyyyyy x. yyyyyy

(xxx-xxx-xxxx • Page Two • abc@xyz.com

 

Professional Synopsis (continued)

 

Stryker Orthopaedics, Mahwah, NJ (continued)                                                                                                                2006 C Present

 

Domestic Account Representative (2006)

         Expertly handled new product launches, along with responding to and recording customer inquiries in CRM software, troubleshooting Oracle-based issues, and regularly communicating with customers to track trends using CRM ticket analysis.

         Disseminated customer information within a concise, professional manner using multimedia sources, submitted non-conformances, and provided follow ups, as well as interfacing among marketing, manufacturing, distribution, and operations departments.

 

Key Accomplishments

  Successfully entered 500 C 1,000 launch orders on a monthly basis to support Triathlon Knee launch.

 

Commerce Bank, East Brunswick, NJ                                                                                                                                            2004 C 2006

 

Senior Account Specialist / Loan Officer (2005 C 2006)

         Monitored overdrawn accounts on a daily basis, handled all payment decision-making, and drafted client correspondences.

         Provided individuals and small business clients with financial information on the bank s various investment / savings products.

         Led targeted training / development programs for new associates and client service representatives, along with supporting management in recruiting, hiring, and recommending promotions of results-focused personnel candidates.

 

Key Accomplishments

  Consistently met and / or exceeded set target of 100 new client accounts per week.

  Achieved Certified Credit Officer status with lending authorization and funds disbursement signoff on all loans less than $20,000, including attaining a total loan portfolio over a three-year period of $1 million.

  Completed skills enhancement courses in client services and human resources management.

 

Customer Service Representative (2004 C 2005)

         Contributed strong communication abilities toward liaising among members to open / close consumer and business accounts, including maintaining responsibility for high-retention business accounts while interacting among internal and domestic wires.

         Received, closed, and funded loan types, along with assisting customers with purchase and redemption of savings bonds.

         Cost-effectively maintained branch-specific weekly and monthly loan budgets in coordination with operational goals.

 

Key Accomplishments

  Enrolled and completed a certification program for a Senior Customer Service Representative role.

  Completed a Certified Consumer Lending program to make sound decisions on funds and all loan types.

 

Education & Professional Development

 

Bachelor of Science in Business Administration

~ Business / Finance Emphasis ~

Colorado Technical University

 

Notary Public

State of New Jersey

 

Technical Summary

 

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) • Microsoft Windows

Synygy • Oracle ERP • AS / 400 • I-Source • Encompass • Internet Applications

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