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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •



Productive, quality-oriented professional eager to contribute exceptional project management, interpersonal relation and customer service skills toward optimizing operations of a progressive organization.



Offering progressive experience in client servicing and counseling, with consistent results in achieving fiscal and organizational objectives. Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market. Dynamic communication, presentation, relationship building and problem-solving abilities. Excel at interacting with broad populations including senior management, staff and customers. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate active listening skills; diffuse difficult customer situations with tact and ease.

Career Background


Family Service Counselor - Stewart Enterprises dba El Camino Memorial Park, San Diego, CA       2004-2009

  Won numerous awards and accolades due to exceptional performance and dedication.

  Awarded Counselor of the Year in 2005 for Highest Annual Sales and recognized as Certified Sales Professional in 2005, 2006, 2007 for achieving very high expectations.

  Contributed dynamic communication and planning skills toward assisting families with making final arrangements before and after the passing of a loved one.

  Optimized productivity, efficiency and sales performance while ensuring high level of sensitivity to family needs and promoting quality services.

  Maintained up to date on new products and services in order to provide superior customer service and consistently meet monthly sales minimums.

  Achieved Special/Custom Award as the only employee in El Camino History to sell $100,000+ for 3 consecutive months.

  Promoted superior service and exceptional client satisfaction as demonstrated by multiple cards and letters expressing gratitude.

  Strategically planned and coordinated workflow for optimal productivity and efficiency.


Bank Card Specialist, Merchant Banking Specialist - Union Bank of California                   1986-2005

  Exhibited analytical and critical thinking skills toward effectively identifying and responding to client needs.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues.


Owner/Operator - Big Apple Silkscreen                                                                                           1996-1998

  Demonstrating sharp business acumen, have successfully launched, developed and managed a startup company, with broad-scope responsibility for all areas of operations.

  Contributed dynamic leadership skills toward effectively managing quality staff members and supporting them in their professional development.

Professional Training/Development


Certified in Merchant and Bank Card Services - American Institute of Banking, San Diego, CA

Community Activities


Volunteer - Football Program, Horizon Christian Academy; assist with college recruiting

Volunteer - SDSU; assist nursing students with making final arrangements for a family

Head Volunteer & PTA Organizer - Horizon Christian Academy; manage fundraisers and community outreach

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