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yyyyyy x. yyyyyy                                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000
day phone: (xxx-xxx-xxxx







job announcement number:



precise understanding of consumer behavior and demand, supply and demand, price determination and market share under varying industry structures in relation to sales.


technical competencies: ms office suite 2007, lotus, desktop publishing, rms plus (retail management system), internet; fully bilingual in english and spanish.

professional experience                                                     


liberty mutual                                                                                      2007 c present

sales representative
address, germantown, md zip
grade: n/a; last promotion: n/a
hours worked weekly: 55 hours
salary: $70,000.00 annually 

supervisor's name: needed, supervisor's phone: needed

permission to contact: no

  • interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
  • perform administrative tasks, such as maintaining records and handling policy renewals.
  • plan and oversee incorporation of insurance program into bookkeeping system of company.
  • seek out new clients and develop clientele by networking to find new customers and generating lists of prospective clients.
  • sell various types of insurance policies to gsp client accounts (small and medium size companies) and individuals, including new business automobile, homeowners, and life insurance or specialized policies.
  • attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
  • calculate premiums and establish payment method.
  • call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • customize insurance programs to suit individual customers, often covering a variety of risks.
  • develop marketing strategies to compete with other individuals or companies who sell insurance.
  • explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.
  • explain necessary bookkeeping requirements for customer to implement and provide group insurance program.
  • inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
  • install bookkeeping systems and resolve system problems.

significant accomplishments

  • top-ranked as 3rd out of 18 account executives on the command (rockville, germantown).
  • selling 5.8 policies per week, 650 polices in 18 months, $554k in premium brought it to the company.


verizon wireless                                                                                       2004 c 2007

sales representative
address, gaithersburg, md zip
grade: n/a; last promotion: n/a
hours worked weekly: 45 hours
salary: $63,000.00 annually 

supervisor's name: joe ostrander, supervisor's phone: ( xxx-xxx-xxxx

permission to contact: yes

  • provided a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
  • thoroughly and efficiently gathered customer information, assessed and fulfilled customer needs, educated the customer where applicable to prevent the need for future contacts, and documented the interactions through contact tracking.
  • interfaced with other departments on customer's behalf when necessary.
  • handled all administrative aspects of customer interaction: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
  • improved store throughput by resolving customer service queries in a timely manner with a high level of customer service.
  • recognized customer problems and resolved to customer satisfaction directly or transferred through to proper department.
  • used computer terminal and company operations systems to establish billing features for client and respond to inquiries.
  • provided timely quality controlled and accurate data entry support for customer transactions utilizing retail systems; performed transactions with accuracy and efficiency and in compliance with company policy and procedures
  • provided quality service and support in a variety of areas including, but not limited to: billing, equipment, roaming, features, voicemail, wireless coverage, and system troubleshooting.
  • performed the following customer transactions: contract renewals, accessory sales, feature sales, equipment upgrades, and buyer s remorse equipment return/exchange; assessed customer needs and up-sold where appropriate.
  • maintained high level of knowledge of operational policies & procedures and retail systems.
  • managed a cash drawer and daily deposits of funds.
  • assisted sales staff in completing sales transactions, including pulling inventory, completing paperwork and performing/completing pos transactions.
  • answered inbound phone calls, take messages and distribute leads to next available sales personnel.
  • handled phone inquiries from customers on billing issues, payments, upgrades, trade-ins, service changes returns.
  • maintained working knowledge of all advertising, promotions, price plans, service features, and equipment.
  • assisted with the cross selling of all additional wireless features and accessories.
  • facilitated a warm hand-off to other sales staff for tasks such as activating service or adding service to existing accounts.
  • referred customers to other resolution resources outside store when appropriate, such as manufacturer support, accounts receivable, etc.
  • generated reports, research transactions, and responded to inquiries as needed.
  • maintained store appearance including store opening and closing procedures.

significant accomplishments

  • maintained and called five star list, including first 5 days follow-up and contract renewals over the phone.
  • achieved a 141% sales quota.


sprint pcs                                                                                              2001 c 2004

sales representative
address, gaithersburg, md zip
grade: n/a; last promotion: n/a
hours worked weekly: 45 hours
salary: $800.00 weekly 

supervisor's name: papa diate, supervisor's phone: (301) 523-3466

permission to contact: yes

  • directed the success of 4 sales representatives and provided general support to customers inquiries.
  • supported sprint pcs clients with the completion of appropriate paperwork and functions necessary to establish and maintain inside sales and service contracts and standards.
  • assisted existing clients with billing issues, account changes, equipment, and service plan questions; supported walk-in customers in the retail pcs store as needed.
  • assisted with monitoring inventory flow, helped to organize for storage, usage and proactively forecasted demand, completed the coordination of return of damaged pcs accessories and phones and pcs inventory.
  • utilized ability to assess and understand customer needs and provide solutions in a prompt and courteous manner.
  • successfully dealt with multiple projects, objectives and deadlines
  • possessed a desire and ability to provide professional and friendly interaction with customers
  • operated various office equipment including personal computer.
  • implemented knowledge of or the ability to learn sprint programs and products.
  • incorporated an ability to work with co-workers as a supportive team member.

significant accomplishments

  • achieve 123% sales quota.
  • obtained 2002 pinnacle club award for exceptional sales achievement.


ge global exchange services                                                                                2001

client service administrator

address, gaithersburg, md zip
grade: n/a; last promotion: n/a
hours worked weekly: 40 hours
salary: $27,000.00 weekly 

supervisor's name: lory allen, supervisor's phone: (301) 340-4000

permission to contact: yes

  • provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence.
  • performed general office duties such as ordering supplies and  maintaining records management systems

telefonica, s.a. (tld) of. puerto rico                                                          1999 c 2000 

promotions supervisor

address, guaynabo, puerto rico zip
grade: n/a; last promotion: n/a
hours worked weekly: 40 hours
salary: $21,000.00 weekly 

supervisor's name: raul malave, supervisor's phone: (787) 781-8181

permission to contact: yes

  • advised twelve sales/account representatives on policies and operating procedures to ensure functional effectiveness of business.
  • directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • monitored customer preferences to determine focus of sales efforts.
  • conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • conferred with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • determined price schedules and discount rates.
  • planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
  • resolved customer complaints regarding sales and service.
  • reviewed operational records and reports to project sales and determine profitability.

significant accomplishments

  • deemed salesman of month for tld home & business accounts.
  • attained 2,000+ sales (customer who converted their long-distance service providers to tld).


office of the secretary of defense, usa c department of defense                             1998 

administrative hacu intern summer

address, washington, dc zip
grade: n/a; last promotion: n/a
hours worked weekly: 40 hours
salary: $15,000.00 weekly 

supervisor's name: raul malave, supervisor's phone: (787) 781-8181

permission to contact: yes

  • provided administrative support for numerous u.s. department of defense (dod) projects.
  • facilitated the logistics of dod fundraising open house.
  • successfully drafted and restructured laws and regulations for various publications.
  • conducted administrative preparations for dod savings bond statistical reports.

significant accomplishments

  • co-facilitated equipment relocations in support of the office logistics chief.


united states department of agriculture                                                                 1997 

analyst intern

address, washington, dc zip
grade: n/a; last promotion: n/a
hours worked weekly: 40 hours
salary: $400.00 weekly 

supervisor's name: raul malave, supervisor's phone: (787) 781-8181

permission to contact: yes

  • collaborated with the independent review team at usda and tracked automatic and manual records for database management purposes.
  • performed primary and secondary research efforts on behalf of the civil rights action team (crat).
  • enhanced professional potential for advancement by assessing cases and briefing the chief of evaluation.
  • utilized dynamic writing ability to produce correspondence for secretaries at other federal agencies.

significant accomplishments

  • successfully reviewed 4,500+ cases with a completion rate of 63%+.
  • ---



highest education: bachelor of arts in business administration


bachelor of arts in business administration, 5/2001

interamerican university of puerto rico, bayamon, puerto rico

141 semester hours, gpa 2.71 out of 3.10



salesperson real estate license
insurance license, property & casualty
life insurance license


professional development

liberty mutual the business development workshop

an interactive one-day training program designed to examine the practices that lead to efficient and effective selling. the purpose of this workshop is to help sales representatives build the greatest volume and profitability with least expenditure of time and effort, and maintain the quantity of quotes submitted while improving the quality of those quotes.


liberty mutual phase i c group savings plus lesson business to business

phase i is a self-directed, blended training program providing content, activities, and assessments designed to assist you in meeting performance objectives, while reinforcing comprehension and proficiency with product knowledge and application. the gsp lesson is an overview of liberty mutual s affinity marketing program, the specific sales process, rules of engagement, and key resources.



lamplighters club (liberty life)

pacesetters standards for the six time



member, hispanic chamber of commerce

member, green building institute

volunteer, casa de maryland

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