0000 xxxxxx xxxx , xxxx , xxxxx 00000
Experienced Project Manager / Supervisor
Dynamic Project Manager with several years of demonstrated success in various settings. Capable of completing assignments on time and on budget. Subject matter expert regarding plan specifications, problem solving, as well as customer service protocols. Astute at developing communications standards to ensure all resources are regularly kept in the information loop.
Planning & Assessments
Client Loyalty & Retention
Billing and Billing Review
• Call Center Management
Document Creation Expert
Project Leadership Skills
Ø Effectively manages supervisory staff and leadership within various departments.
Ø Leads call center and established effective protocols to deal proactively with any customer concerns.
Ø Regularly schedules, reviews, and tracks progress of particular projects.
Ø Compiles and disseminates various monthly project reports to relevant entities.
Ø Monitors and verifies labor and equipment costs for review and payment.
Ø Works directly with project team to create efficient methodologies and actively problem-solve challenges.
Ø Conducts analysis of monthly reports and internal financial statements.
Ø Ensures correct product ordering protocols are in place as well as A/P and A/R processes for efficient billing.
Ø Conducts budget control analyses, invoicing, anticipated cost reports, and payable verifications.
Ø Responsible for purchasing and procurement as well as scheduling and installation.
Implementation of Communication Protocols
Ø Constantly ensures lines of communication are kept open between departmental lines in order to maximize information sharing.
Ø Regularly conveys project updates and progress establishing savings to leadership team as needed.
Ø Regularly collaborates with various departmental resources.
Ø Conveys all relevant financial information to relevant parties.
Ø Implemented strategic initiatives resulting in revenues of $90M a year.
Ø Effectively led new product roll outs as needed.
Ø Increased employee retention through meaningful incentive programs.
Ø Achieved a high level of customer satisfaction and loyalty with client base.
Ø Designed and implemented various processes and procedures in order to increase bottom line revenues.
Ø Served on work force committee with the purpose of promoting a productive and positive work environment.
Verizon Communications 1989-2008
(Promoted several times throughout tenure)
Position: Installation / Maintenance Supervisor
Primary responsibilities included oversight of all assigned installation and integration processes, supervision of staff, as well as systematic evaluation and assessment protocols designed to increase efficiencies and reduce labor costs.
Position: Project Manager / Supervisor
Primary responsibilities included comprehensive call center management, customer service issues, training staff on proprietary systems, data collection and analysis, execution of team leadership and development practices, roll out of company initiatives, as well as monitoring and evaluating projects at all times.
Position: Maintenance Administrator
Primary responsibilities included installation and maintenance assignments, dispatching external field technicians as needed, customer service supervision, special projects execution, data collection and analysis, as well as collaboration between various departments.
Position: Management Plan Specialist
Primary responsibilities included input and analysis of data, assessing causal factors regarding customer issues, managing multiple tasks, as well as collaborative efforts to improve call center success.
Primary responsibilities included analyzing various reports, developing spreadsheets for process management improvement, consistently managing multiple projects, as well as departmental collaboration.
Position: Repair Specialist
Primary responsibilities included input of repair tickets, closing repair tickets, staff training and development, as well as other administrative tasks as needed,
Project Management Certification - 2005
Hill Associates Technical Coursework - 2004
Knowlogy Center Technical Coursework - 2000
Knowlogy Center Technical Coursework - 1999
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