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Versatile leader and team player eager to contribute broad professional and industry background toward supporting a progressive organization in optimizing bottom-line performance; Fluent in English & Spanish.







Administrative Operations              Business Development        Client/Public Relations

Training/Team Building                   Staffing/Recruiting               Supervision

Policies & Procedures                     Performance Analysis          Data Management                




(Career Highlights)

Clerk, Imaging Department, Broward County Courthouse-Deerfield Beach-FL                 2008-2009

         Maximized operational efficiencies by proficiently scanning felony criminal files to microfilm database.

         Applied sharp administrative and clerical skills toward preparing detailed felony criminal files spanning milestone pleadings and document pleadings; additionally prepared confidential evidence materials for proper order scanning.

         Ensured data integrity and quality control by conducting second judgments and verifications of scanned materials prior to finalizing physical document destruction.


Admissions Representative, Concorde Career Institute - Miramar, FL                              2007-2009

         Successfully generated new business for Institute by spearheading full-scope admissions functions, from responding to initial prospect inbound calls and providing quality information based on effective fact finding and needs assessment to coordinating career consults and orienting newly enrolled students.

         Actively consulted with prospects and applied customized sales strategies toward qualifying and recruiting new students.

         Provided quality enrollee follow-up, offering quality support in financial aid, final review and orientation in preparation for class startup.


Supervisor, Training Center, Florida Career College - Miami, FL                           2005-2007

         Contributed dynamic leadership and communication skills toward delivering Admissions Associates training in recruiting and qualifying candidates for career consult and subsequent enrollment.

         Oversaw staff performance; confirmed appointments, produced and analyzed weekly reports to determine appointment to interview and interview to enrollment conversion results.

         Effectively defined and implemented strategies to boost staff production and maximize enrollment.


Groups Reservation Agent; Costa Cruise - Hollywood, FL                                              2003-2005

         Directed and coordinated formulation of travel operations.

         Planned and developed policies designed to improve company's image and relations with customers, employees, and within the community.

         Executed innovative sales and marketing strategies in order to locate new product sources, and to raise levels of profitability.

         Administered bookings and purchase arrangements for travel agents via groups reservations.

         Remained updated with knowledge of applicable governmental and internal rules and regulations.

         Handled internal and external trouble-shooting problems and product solutions for clients.



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Service & Sales Associate; Bellsouth Telecommunications - Miami, FL               1998-2002

         Collected and submitted contracts and sales reports; led sales efforts for individual accounts and maintain accountability for revenue objectives.

      Examined records to ensure accuracy of transactions and compliance with applicable laws and regulations.

      Established overall account strategy and implementation of account sales plans.

         Developed and executed strategic plans to penetrate accounts and generate net new revenues; analyze market trends and determined client needs.


Manager Insurance Claims; People's National Bank - Miami, FL                                     1997-1998

         Resourcefully managed office work flow, face to face appointments; directed personnel vital to driving various operations, including streamlining processes for securing protection for protection for bank's collateral properties.

         Exercised functional authority for planning related to sales, marketing, human resources, purchasing, safety and advertising.

         Applied project management skills in understanding, interpreting and explaining company policies and procedures to customers.


Sales Manager; Lakeside Distribution - Miami, FL                                                           1996-1997

         Set goals, established priorities, managed resources, and developed concepts and approaches.

         Strategically oversaw day to day operations and recruited, hired, trained and supervised staff in facets and phases of marketing activities.

         Handled management and sales related tasks and activities with accountability for increasing annual revenue while overseeing district operations.




Albany State University - Bachelor's Degree

Chairperson of the Social Committee of Multicultural Organization on Campus






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