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Yyyyyy x. yyyyyy      0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                             

Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member



Ø  Offer approximately 18+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing strategies to boost company leveraging in a saturated market

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders

Ø  Delta Mu Delta, National Honor Society

Ø  Computer Skills: Lotus Notes, Windows XP/00/98, Microsoft Office and Suite, Hyperion Essbase, NCSS, SAP * SLA Development


Professional Experience                

AMERICAN EXPRESS, New York, NY                                                                            2007-Present

MIS & Financial Analyst

  Contribute dynamic analytical skills in effectively performing detailed consultative analytical pricing support to the Global Commercial Card division of Global Corporate Services.

  Actively liaise between multiple Sales and Account Development organizations to execute innovative and creative pricing solutions for prospective business

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including performing ongoing and detailed competitor analyses.

  Utilize superior research skills to determine accurate financial pricing and creating and overseeing pricing trends.

  Assist with additional project management duties, including diverse administrative functions, training and performance evaluation of new hires, and workflow planning.

  Analyze and review work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.


JP MORGAN CHASE, Woodcliff Lake, NJ                                                                      2006-2007

Sr. Account Manager   

  Actively liaised between sales and broker clients to effectuate quick and efficient closure and completion of mortgage loans.

  Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Assisted with all aspects of operations management functions ranging from performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation.


Prior experience


ARGENT MORTGAGE/HOME FUNDING GROUP, New York - Loan Analyst, 2004-2006

THE BANK OF NEW YORK, Yonkers, NY - Personal Banking Representative, 2002-2004




Masters of Business Administration, Finance (GPA 3.74) Expected graduation, 2008

Masters of Science, Banking (GPA 3.82), 2005                                     


Bachelor of Science, Finance Management with a Minor in Computer Science / Mathematics, 2001

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