career objective                              

proficient it professional specializing in software engineering / testing eager to contribute technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance

profile                                                

ø  offer numerous years of progressive it experience, with expertise in sdlc including systems development and testing, project definition, requirements gathering and analysis, and cost management

ø  solid record of boosting financial performance by improving efficiency, productivity, staff performance; successfully manage key projects from conception through completion

ø  demonstrated ability to build and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; assess and respond to individualized needs and consistently exceed client expectations

ø  dynamic organization, prioritization and time management skills; continually achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

unix ~ sql ~ sql server ~ visual basic ~ qtp ~ test harness ~ peoplesoft crm ~ ms office ~ ms project ~

ms sharepont ~ oracle ~ mercury quality center

professional experience                

at&t                                                                                                                                                    9/00 c present

qa test manager, dallas, tx (7/04 c present)

         in recognition of outstanding performance, steadily progressed within company to attain managerial position entrusted with directing qa team in all aspects of operations

         coordinate design, development, documentation, and implementation of software test plans, test cases, system tests, regression, and performance analyses

         work closely with clients to establish customized solutions; collaborate with interdisciplinary specialists on comprehensive project management

it analyst, plano, tx (9/00 c 7/04)

         played an integral role in new and existing product testing, issue resolution, and quality assurance efforts; teamed with systems, software, and product developers on a range of projects

         planned and conducted black box, white box, integration, regression, and stress test procedures; examined and validated technical documentation

         effectively trained and led personnel in daily operations and standard operating procedures; assisted customer service representatives with quickly resolving client issues

 

computer lab manager, university of north texas, denton, tx                                                              6/97 c 12/99

         delivered in-person and remote hardware and software assistance; designed major upgrade affecting more than 60 workstations

         maximized performance by recruiting, building, and leading top-performing technical teams; authored user manuals

 

~ key achievements ~

         secured new corporate revenues and leading industry position through instituting premier wi-fi web-based ordering system available to more than 7.2m customers

         launched at&t yahoo! web hosting initiative and improved dial-up/dsl services for residential and business customers

         introduced key billing enhancements to achieve more accurate and efficient services, multi-million dollar cost savings, and improved levels of customer satisfaction

education                                           

mba in business computer information systems, university of north texas                                         1999

 

bs in business administration / marketing, university of montana                                                        1995

 

~ certifications ~

unix & dba oracle certifications, southern methodist university                                                           2002

 

 date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of steering major software design, development, testing, and implementation projects.  i excel at coordinating virtual teams to efficiently and accurately complete complex projects that affect millions of users.  my strong communication skills combined with my depth of technical knowledge have consistently proven instrumental in my success.  i am adept at directing process improvement, performance enhancement, and quality assurance initiatives.   to complement this background, i offer an mba in business computer information systems, as well as unix & dba oracle certifications. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert job title position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my exceptional technical, communication, and project management skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy