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0000 xxxxxx xxxx , xxxx , xxxxx 00000



Well-rounded and energetic professional with 8+ years experience seeks new challenge and opportunity to apply consummate skills in Telecommunications and Electronic Technology.

Key areas of Expertise

   Phone Wiring & Installations

   Server and Blade Installations

   Fiber-Optic Cable Installation

   LAN Network Installations


   Speech Recognition Systems

   NMR Equipment

   Technical Support

   Repair and Maintenance

   Equipment Audits

   Inventory Control

   Quality Assurance


   Leadership and Training

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Professional Profile                                                         

  Escalate business development through innovative initiatives which increase productivity and revenue growth; exceed goals and expectations

  Organized and detail-oriented; conduct various installations and configurations, perform necessary repair and maintenance, and expertly provide technical support

  Self-motivated leader; positively motivate and train team players

  Communicate technical and complex information easily and concisely; multi-tasker with ability to succeed in a fast-paced environment

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, customizes solutions

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Employment History                                                          

Voice and Data Technician                                                                                           01/2008 C 04/2010

Hanover Insurance Worcester, MA                                                                                                       

   Key member who installed, wired, and maintained Avaya phones; managed inventory, installed home phone and fax lines, and supported Modular Messaging and Mercom

   Efficiently maintained speech site; Nuance speech recognition application

   Participated in expansion, relocation and restructuring projects; demonstrated ability to trace, tone and replace cabling


Fidelity Investments, Veritude Division Merrimack, NH                                              11/2004 C 11/2007

Regional Support Data Center Technician                                                                                              

   Essential player who installed and decommissioned servers and blades; supported Cisco equipment

   Demonstrated expertise by troubleshooting for clients in the data center; provided individualized solutions

Regional Support Technician                                                                                                                 

   Served as Move Coordinator for three buildings; provided support to 6500 people

   Expertly installed Avaya phones and customized Avaya switch software

   Proficiently installed, supported, and provided troubleshooting for Aspect phones

   Efficiently implemented Voice Over Internet Phones

   Successfully installed Fidelity LAN multi-networks and configured Cisco 6500 switches

   Managed and maintained a NICE voice recording system


Field Service Technician                                                                                              01/2002 C 10/2004        

MR Resources Gardner, MA                                                                                                                 

   Vital team member who conducted Quality Assurance testing on Nuclear Magnetic Resonance (NMR) equipment; acuratly filled the NMR and MRI magnets

   Proficient on AC 300, AMS, AMX and Unix equipment

   Opened Aspect boards; effectively test and repair boards

   Skillfully repaired various types of probes; complied Helium Fill kits


Field Service Representative                                                                                        03/1999 C 11/2001        

Keurig Premium Coffee Systems Wakefield, MA                                                                                  

   Maximized business development by supporting other technicians; provided training on equipment utilized in the US and Canada

   Conducted equipment audits for manufacturer; repaired brewers

   Designed equipment and participated in engineering tests; created daily service logs

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Previous Employment                                                        

Field Service Representative for New England                                                              11/1998 C 03/1999

Computerized Technical Services Wakefield, MA

United States Navy Ingleside, TX                                                                                 01/1993 C 01/1995

Insurance Agent, Hanover Insurance Worcester, MA                                                                    DATES

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Computer/Technical Skills                                              

Proficient in Microsoft Office

Avaya Phones; 2410, Polycoms, 4620, PBX, IP soft phone, IP Agent, and switch software

Aspect Phones

Voice Over Internet Phones

Build Vecotros, VDN s, Agent ID s; set-up extensions

NICE recording systems

Nuance speech recognition applications

Modular Messaging and Mercom

Install Server and Blades including SUN, IBM, HP, EMC

Install Fiberoptic cables and LAN cables

Light Wave Tester and Flukes

Knowledgeable in Cisco Equipment; 6500 switches

Fidelity multi-network LAN installations

Nuclear Magnetic Resonance equipment; fill NMR and MRI Magnets

Aspect Boards

Various Probes

Helium Fill kits

Coffee brewer maintenance

Phone Card machines

Ship maintenance and minesweeping equipment

Explosive Mark 10 and 15 cutters

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Associates Degree in Electronics Technology                                                                                  1998

ITT Technical Institute Framingham, MA


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