Eager to contribute significant Healthcare Management background toward supporting a dynamic organization in optimizing bottom-line performance.

 

Analyze, create and execute administrative and operational procedures to standardize workflow, heighten productivity, and control/reduce costs. Outstanding experience in project and program management, strategic planning and analysis, quality management, team-building, and financial administration. Exemplary skills in patient relations, regulatory compliance and reporting, and contract administration. Adaptable and tenacious; quickly master new roles, responsibilities, technologies/software and environments.  

 

Selected Achievements:

 

         Successfully transitioned practice into using NextGen electronic medical record technology.

         Played a chief role in Tatem-Brown achieving successful JCAHO onsite review in 2010.

         Earned 100% in 2009 Employee Opinion Survey score which measured Overall Job Satisfaction of direct reports.

         Served as Chairperson for Virtua March of Dimes Campaign for last five years.

         Served as Chairperson in 2007 and 2008 for "Go Red Campaign" for American Heart Association.

         Rated as Top Talent on annual review in 2006 and subsequently chosen to serve on Virtua's Panel Interview Team for management applicants.

         Received Superstar Award from Virtua for Outstanding Leadership in 2002.

         Championed complete relocation of medical practice from a 7,000 sq. ft. office to a 15,000 sq. ft. office.

 

 

Tatem-Brown Family Practice Center C Virtua Medical Group, 1982 to Present

Practice Administrator   (2005 to Present)

Office Manager      (1982 to 2005)

         Spearhead full-scope business operations for family medicine residency practice inclusive of facility maintenance, financial management, supervision of 16 employees, and support to 12 residents and 6 FTE physicians.

         Analyze, develop and cost-effectively administer $3M budget, track and control expenses, oversee billing and collections, and monitor revenue data integrity and alignment with Virtua Medical Group records.

         Accurately compute and prepare P&L data every two weeks for reports required by senior management.

         Steer strict compliance with JCAHO and state rules and regulations.

 

Continued

 

 

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Professional Experience continued

 

         Functioned as Six Sigma Process Owner for lean project featuring practice management system upgrade and conversion to GE-IDX.

         Demonstrate excellent instructional skills in training 2^nd year residents during Practice Management rotation and provide on-going education during three-year residencies at Tatem-Brown.

         Led seamless conversion to automated appointment reminder system (Televox).

         Ensure completion of HEDIS & Quality audits as requested by payors and health system.

         Served as Six Sigma Process Owner for chart storage/retrieval workflow lean project and reported results to Virtua senior management team.

         Developed referral form, authored standard operating procedures, and collaboratively assisted in database development for Virtua Medical Group's referral tracking process initiative for primary care practices.

 

Six Sigma Yellow Belt Training, 2006

Virtua University courses completed:

 

         Conflict Resolution

         Retention Through Recognition

         Harassment and Discrimination

         Crucial Conversations

         Your Blueprint for Managing A Championship Team

         Behavioral Interviewing

         Star Tools Work-Out

         Hiring the Best

         Skilled Communicator

 

 

Active Member, National MGMA (Medical Group Management Association)

 

Active Member, Academic Practice Assembly (MGMA)

 

Active Member, New Jersey chapter, MGMA

 

Past Member, American Academy of Family Practice Administrators

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a healthcare management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

I bring to you a seasoned background in the healthcare industry, exemplary expertise in directing the full spectrum of medical practice operations, and strong talents in financial administration, technology management, facility maintenance, and regulatory compliance. To complement these qualifications, I offer first-rate planning, organizational, leadership and prioritization skills.    

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet. 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy