productive, quality-oriented administrative professional eager to contribute exceptional business support,
project management, and interpersonal relations skills toward optimizing operations of a progressive organization.
ø contribute sharp decision-making skills, problem-solving abilities, interpersonal relations talents, and written / verbal communication proficiencies toward supporting diverse business objectives.
ø expert in the prioritization, management, and completion of multiple assignments within high-pressure situations in order to meet set deadlines while maintaining superior quality standards.
~ education, licensure, and technical proficiencies ~
associate of arts in general studies
secretarial program certificate
southeastern community college
~ licensed in life and health series 6 ~
ms office (word, excel, powerpoint, outlook) • lotus notes • procard • boomerang • internet explorer
ø contribute broad-range administrative skills toward supporting multiple areas of operations ranging from trust insurance solutions and financial advisor recruiting departments to objective legal counsel.
ø liaise with executive-level management concerning the implementation of regulatory and compliance data regarding ssm entities, along with carefully comparing documents within multiple systems to ensure accuracy.
ø oversee applications-based data entry and processing activities for a high-volume hiring department.
ø demonstrate superior organizational talents toward effectively drafting wide-ranging confidential and miscellaneous documentation and preparing certified letters for distribution to legal consultants and secondary providers, as well as handle data preparation for corporate help line.
ø prepare and distribute corporate summarization reports for executive-level management review, along with maintaining critical documentation of litigation efforts.
ø drive operational efficiency by performing procard-based purchasing and reconciliation activities, as well as prepare and produce accurate expense reports utilizing boomerang software as necessary.
ø maintain executive-level calendars, handle meeting schedules and minutes transcription, and coordinating all travel and accommodations arrangements.
ø communicated with clients both one-on-one and within group presentations to accurately assess individualized retirement plan needs and define specific personal goals.
ø applied dynamic interpersonal relations talents toward promptly handling client requests and effectively resolving business challenges; recognized with corporate-based spot award for outstanding facilitator assistance.
ø secured business retention by strategically steering intelligent operational objectives and providing exceptional customer service, as well as actively developing new opportunities for continued marketplace presence.
ø analyzed and interpreted new pension case data, including efficiently gathering detailed supplemental information and networking with all involved parties to ensure seamless case transition and submission.
ø contributed solid communication skills instrumental in effectively interacting with clients and insurance brokers to respond to questions concerning quotes, decisions, and amendments, as well as promptly provide mutually beneficial business solutions.
ø maximized operational success by handling diverse field underwriting duties, including processing proposals and administering sold cases.
ø coordinated innovative marketing materials for preparation of employee benefit enrollment kits, along with proactively supporting top-performing sales and service staff.
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