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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com
career objective
driven professional seeking a challenging position in the it industry, where expertise as an account lifecycle executive responsible for management, stability, execution and growth of business contracts will prove instrumental to company success.
profile
- offer over 25 years of solid and progressive executive-level project management experience, including expertise within revenue growth, account troubleshooting, p&l, and customer satisfaction capacities.
- proven experience as customer advocate, consistently acted as trusted advisor to all client accounts.
- successfully increase client account profitability through the facilitation of company and customer cooperation.
- consistently provide effective business solutions to boost productivity and enhance corporate decision making processes.
- collaborate with customers in multiple lifecycles of business solutions, including opportunity identification, requirements definition, solution development, and customer acceptance.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- dynamic communication, presentation, negotiation and relationship management skills.
- received multiple awards for customer turnarounds, teaming, growth and winning.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in fast-paced environments.
professional experience
project executive ibm global services, strategic outsourcing 2000-present
- actively serve as project executive for a broad range of web hosting and strategic outsourcing customers.
- skillfully provide project lifecycle ownership to include contract management, strategic consultation and p&l.
- successfully handle entire contract process, from transition to steady state, including contract amendments and addendums.
- serving as customer advocate, provided strategic business direction to service delivery organizations.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
account manager ibm global services 1999-2000
- acting as customer account manager, supervised the investigation and troubleshooting of customer issues.
- proficiently serve as technical liaison between infrastructure team and service delivery organization.
- consistently improved a wide variety of business processes, including contract deliverables, request for service and customer service.
- facilitated productive business relationships resulting in a boost of bottom-line profitability.
program manager, account executive team ibm global services 1997-1999
- served as project leader, successfully developed and implemented key projects on behalf of the account project office.
- responsible for the initiation of vendor contract policies and the development of procurement processes.
~ additional key experience ~
project leader, systems management integrator integrated systems solutions corporation 1994-1997
operations manager guy carpenter & co. inc. 1986-1994
data center manager securities industry automation corp. 1980-1986
professional education
confirmed project executive 2002
certified ibm project management professional 2001
certified project management professional 1999
masters certificate in project management george washington university 1998
bachelor s of arts degree ramapo college 1976
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a (specific job title) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include expertise in account management, technical services, and customer support capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
michael mashal
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