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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx or  xxx-xxx-xxxx

Hotel / Hospitality & Customer Service Professional

Retention & Loyalty Practices ~ Problem Identification ~ Conflict Resolution

Dynamic professional with extensive knowledge of the hospitality industry, client service processes, and retention and loyalty plans.  Specifically astute related to offering guests a top notch experience above and beyond the competition.

  Relationship Cultivation

  Quality Assurance

  Strategic Planning

  Cost Control

  Client Base Expansion

  Data Analysis

  Customer Service

  Consumer Education

Process Enhancement

  Customer Loyalty Expert

  Training & Development

  Referral Source Development


Qualifications Profile


Ø  Strong marketing background with the ability to work independently on multiple projects simultaneously with specialized knowledge of referral base expansion, high level client development and delivery standards, presentation skills, as well as forming collaborative relationships both internally and externally as well as fostering and cultivation of relationships.   

Ø  Comprehensive understanding of the hospitality and business development arena.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard operational and service protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.


Functional Competencies


Ø  Successfully contribute to business development by using proactive prospecting techniques to generate sales, applying advanced communication and interpersonal relation skills.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Develop and implement numerous service protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. 

Ø  Use knowledge of client tastes and buying patterns to effectively introduce new ancillary products and services.

Ø  Increase revenue streams by establishing market wide policies and procedures related to data analysis and customer needs. 

Ø  Strategically diversify revenue streams and grows sales by expanding primary service lines into new markets.

Ø  Stay abreast of most up-to-date trends and data in order to offer most viable recommendations to clientele base. 


Professional Career Track


Certified Flight Instructor, Westwind Aviation Academy (6 years)


Operations Manager, West Coast Gateway Hotel (6 years)


Clinical Research Assistant, Kitsap Medical Research Foundation (2 years)


Academic Training & Specialized Credentials


n Westwind Aviation Academy (4 years)

n University of Arizona (3 years)

n License C Commercial Pilot, Single Engine Land, Multi Engine Land.

n Instrument Certification, SEL&MEL

n Certification C Flight Instructor, SEL&MEL

n Certification C Ground School Instructor

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