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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.



  • motivated professional offering solid and progressive experience in customer service, administrative support and sales promotion capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • dynamic communication, organization, problem solving, and relationship management skills.
  • technically proficient in quickbooks, act, medical manager, as 400, and microsoft office.


professional experience

customer service specialist sxc health solutions                                                         2009-present

  • sharp business acumen and experienced in managing broad scope of operations, from handling client interaction and providing information on plan changes to technical support and ensuring hippa compliance.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.


administrative assistant genesis housing corporation                                                               2008

  • actively coordinated executive director s meeting schedule, organized community meetings and drafting grants for the youth build program.
  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


inside sales representative ashtead technology rentals                                                 2005-2008

  • successfully steered sales operations to generate high volume growth and revenue on behalf of company.
  • skillfully entered order data with 98% accuracy to ensure timely and accurate product services.


office assistant beverly medical                                                                                         1999-2005

  • responsible for obtaining patient insurance information, processing fee payment and overseeing all administrative support operations.


professional education


icd-9 billing & coding certificate

non-destructive testing certificate


coursework in business administration richard j. daley college

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