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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx


Results-focused and creative Project Manager eager to contribute solid background in Information Technology and Continuous Improvement toward supporting a dynamic company in optimizing bottom-line performance.




Adept at achieving excellent and sustainable results via ITIL, Six Sigma and Lean methods. Substantial experience in business and requirements analysis, continuous improvement, change/transition management, team leadership, and test management. Innovative and highly skilled in developing, testing, implementing and validating state-of-the-art IT systems to enhance company s bottom line. Excel in managing multi-million dollar budgets, identifying cost savings, and determining project risk and scope. Highly accomplished in conceptualizing, defining, and instituting business strategies to accelerate company growth. Proven ability to motivate teams, resolve conflicts, elevate morale, and steer personnel to achieve productivity excellence.  Employ rigorous problem solving skills to enable rapid assimilation and resolution of complex problems.

Key Achievements:


         Captured $14M in annual savings for Norwegian oil and gas industry client while improving on-time delivery by 50% and streamlining documentation by 40%.

         Identified and secured $17M in annual savings for aviation client in Europe, enhancing throughput by 40%, quality by 50%, and security-related delays by 95%.

         Produced $1.4M annual benefit for U.S.-based manufacturing company, successfully expediting warehouse/production throughput by 20% and fortifying maintenance compliance by 50%.

         Project-managed $5M automated systems solution for Merck Sharp & Dohme inclusive of developing/installing ITIL processes, vendor relations, budget administration, quality control, and deployment.

         Boosted on-time delivery for Merck Sharp & Dohme laboratory by 30% and dramatically  advanced release lead-time for warehouse by 60% through proficiency in Six Sigma and Lean techniques.

         Transformed underperforming project team at Merck Sharp & Dohme into highly effective, productive and cohesive unit.


Professional Experience


Celerant Consulting, USA & Europe, 2005 to 2010

Manager / Project Manager

         Spearheaded continuous improvement projects across broad-scope industries from initial analysis and project definition to successful and timely delivery and closure.

         Demonstrated exemplary leadership talents in directing, motivating, mentoring and supervising project teams of between 20 and 40 personnel.

         Cultivated, nurtured and maintained effective and cooperative relationships with stakeholders.

         Devised project plans and budgets, monitored adherence, identified and assessed risks, and oversaw change management.






Yyyyyy x. yyyyyy, Page 2 of 2

Professional Experience continued


Merck Sharp & Dohme, The Netherlands, 2002 to 2005

Computer Validation Manager

         Steered site compliance with company validation guidelines and system life cycle methodology, as well as conformance to FDA regulations for GMP information systems, manufacturing automation and laboratory systems.

         Collaboratively developed, implemented and administered corporate policies and procedures regarding automated system s life cycle.

         Leveraged sharp attention to detail in conducting quality audits and validating implemented automated systems and procedures.

         Drove continuous improvement initiatives related to optimize computer validation.

         Introduced ITIL process and procedures.

         Championed development, implementation and validation of major IT systems within defined timelines, budget and quality.


Logica, The Netherlands, 1999 to 2002

Project Manager / Test Manager

         Exhibited outstanding versatility in spearheading various initiatives across several industries.

         Established test department consisting of four test coordinators and formulated highly structured processes, procedures, tools and training.

         As Test Manager, directed 61 testers and test coordinators in back and front office (SAP) project, facilitating seamless process from unit test to user acceptance test.

         Commended by Director for achieving an extremely systematic and controlled test approach in documents and internal personnel.

         Navigated development and deployment of new release for front and back office (Oracle), efficiently coordinating 30 programmers, analysts and testers, and exercising strong multi-tasking abilities to oversee planning, budget, quality and execution.


Prior background includes role as IT Project Manager for Mitopics in The Netherlands.




Master s Degree, Business Management, Information Management & Change Management,

Erasmus University Rotterdam, 1997


Bachelor s Degree, Mechanical Engineering & Business Management, TH Rijswijk, 1994


Professional Development & Certifications


Six Sigma Black Belt                                                                           2006

Lean Manufacturing                                                                             2005

Pharmaceutical Techniques and GaMP                                                 2005

Project Management Professional (Certified Prince2 Practitioner)          2002

ITIL Foundations                                                                                 2001

Test Frame Test Management                                                              2001





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx









Hiring Agent Name





Dear ______________:


Are you seeking an incisive and ambitious Project Manager to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.


In addition to strong academic credentials and industry training, I offer seasoned experience in directing technology-driven business solutions which standardize and accelerate daily operations and capture measurable cost savings. I excel in project management, team building and leadership, continuous improvement, and employing Lean, Six Sigma and ITIL processes. I also possess first-rate communication skills vital to determining and responding to client/stakeholder needs and forging effective relationships.


As an integral member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


Professional regards,




Yyyyyy x. yyyyyy





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx









Interviewer s Name


Company Name


City/State/Zip Code




It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job title/position> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.


The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.


(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)


(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)


(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)






Yyyyyy x. yyyyyy

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