yyyyyy x. yyyyyy                                                                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

proficient it professional eager to contribute user assistance, installation, repair, training and troubleshooting expertise as well as strong project management and customer service skills in a challenging desktop support assignment actively supporting an organization in maximizing performance.

career profile

ø  b.s., electronic engineering.

ø  b.s., economics.

ø  over ten years of relevant it experience.

ø  certification in network+ and a+.

ø  career built in the technology and construction sectors.

ø  expertise in delivery of outstanding desktop support services.

ø  proven testing, advisement and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases, operating systems, networks and communications issues.

ø  background in effective project management.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  knowledgeable in ms office suite, windows operating systems and lotus notes.

 

professional experience

netsmart technologies inc., long island, ny                                                                                  most recent

technical support specialist

       recruited to spearhead 1^st and 2^nd level national support to in-house access and sql applications.

       deliver outstanding support to nurses/doctors for complete management of government controlled substances dispensed by hospitals and clinics.

       provided users with assistance concerning functionality of application, connecting through vpns or dial-ups to clinics to query access and sql tables.

       effectively correct data and conduct troubleshooting over the phone for basic network problems.

       facilitate clinic covering it staff steps for network installation of software and hardware needed for dispensing liquid medication.

       ensure new staff member training of application including concise details of solutions to most frequent trouble calls into heat call tracking system knowledge base.

 

independent consultant, new york                                                                                               2001 - 2005

       launched this venture focusing on installation/maintenance of small businesses tcp/ip peer-to-peer networks.

       provided services for printers, scanners, pdas, dial up modems and cable modems.

       successfully upgraded windows 95 and 98 pcs to windows 2000 while installing windows 2000 on new machines.

       efficiently upgraded memory, installed microsoft office programs and anti-virus software, and trained new users on pc basics.

       developed customer ms word template documents, powerpoint presentations and excel spreadsheets to track weekly expenses/profits.

       designed access databases to track customers and sale records.

 

 

 

 

 

 

yyyyyy x. yyyyyy

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turner construction company, new york, ny                                                                                 1997 - 2001

technical support specialist

       brought into organization to deliver 1^st and 2^nd level national support to in-house access and dos based construction management application.

       successfully modified reports, tested for errors on upgrades of access application and coordinated with programmer on corrections.

       facilitated job-site it staff training for network software installation.

       designated as lead of team for y2k testing of all in-house construction management applications.

       delivered exceptional 1^st level support to lotus notes email system.

       conducted troubleshooting of basic network issues with users.

       effectively backed-up and restored file servers running on banyan vines network.

       managed complete set-up/maintenance of peer-to-peer networks covering installation of printers, scanners and modems at job sites.

 

 

education

city college of new york

b.s., electronic engineering

b.s., economics