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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused business leader specializing in providing world-class customer service, driving operations growth, building solid teams, controlling budgets, directing strategic planning, and cultivating a strong brand image with superior quality eager to offer 23 years experience toward maximizing an employer s bottom-line performance.



profile of qualifications


         top performer who excels at identifying lucrative business opportunities, defining strategies for capturing new clientele, developing an existing customer base, and attaining solid leveraging in competitive markets and territories.

         excellent communicator who conceptualizes, creates, and delivers highly effective retail plans to boost overall profitability.

         integral leader who seamlessly interfaces with all business representatives and clientele through to executive level.

         proficient multi-tasker who plans, prioritizes, and manages diverse business assignments within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving goals.



key areas of expertise


operations management                  goal development                            retail loss prevention                    orders processing

warehouse coordination                 team building / training                 inventory management                   business communications

new business development            strategic analysis / planning            expense / budget control             client / customer relations



professional synopsis


         apply dynamic leadership talents toward directing large-scale, high-profile retail store and warehouse operations consistent with corporate values, standards, and practices, including formulating strategic decisions based on analysis of regular business reports.

         utilize broad range of multi-industry and company knowledge to improve sales, product awareness, and brand imaging.

         drive business growth by recruiting, hiring, and supervising top-performing professional teams, along with creating comprehensive training programs in coordination with corporate objectives to guarantee consistency among store operations.

         expertly schedule 100+ employee tasks / assignments to maximize use of resources and meet operational goals, including promoting individualized work-related confidence through the facilitation of beneficial personnel evaluations / reviews.

         demonstrate solid analytical abilities toward managing high-volume store budgets and payroll expenses, as well as overseeing $27 million+ worth of inventory and completing critical operational assessments to optimize retail loss prevention efforts.

         led the facilitation of all order processing, cash handling duties, and operational transactions (i.e. sales, returns, exchanges), along with completing the proper documentation of monetary values through consistent recordkeeping practices.

         optimize bottom-line results by building valuable customer relationships and creating an appealing store environment through the implementation of profit-focused interior merchandise displays.



professional experience


operations manager

target corporation, everett, ma                                                                                                                               2000 c present

operations manager

amerisource, malden, ma                                                                                                                                                         1993 c 2000

warehouse manager

major pharmaceuticals, woburn, ma                                                                                                                                  1987 c 1993



education & professional development


bachelor of science in business administration                                                                                                             fisher college

sports management degree                                                                                                                                marian court college


logistics management / retail supply management certificates                                                                               fisher college

sports management certificates                                                                                                                                         fisher college

microsoft office certification                                                                                                        xintra institute of technology

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